Business Management Study Guide
Sample Test-Chapter 15
Student: ___________________________________________________________________________
1. An organization expands its private Internet to connect with customers, suppliers, and other partners. This expansion is called its
A. intranet
B. extranet
C. private net
D. website
E. domain 2. Effective communication begins with
A. speaking.
B. listening.
C. the message.
D. two people.
E. breaking through noise. 3. When you want your reader to take a logical action, you should lay out your ideas in writing by
A. most important to least important.
B. least controversial to most controversial.
C. negative to positive.
D. positive to negative.
E. least important to most important. 4. The study of the meaning of words is called
A. lexicography.
B. rhetoric.
C. semantics.
D. morphology.
E. cartology. 5. Denise and Florence are talking on their cell phones. After Denise reads her a phone number, Florence repeats the number back to Denise. This is an example of
A. feedback.
B. encoding.
C. decoding.
D. medium selection.
E. noise. 6. A manager needs to communicate about a routine situation with someone she knows whose physical location is not far from her office. Generally, which of the following should the manager use?
A. videoconferencing
B. telephone
C. e-mail
D. face-to-face meeting
E. newsletter 7. Jason tells Giorgio his cell phone number, and Giorgio nods. Jason then asks Giorgio to repeat back to him the phone number he just gave him. Jason is trying to avoid a(n) __________ barrier.
A. encoding
B. decoding
C. medium
D. feedback
E. receiver 8. An announcement of the company-sponsored picnic travels from the employees' social committee to the other employees through email. This communication is __________ and _______.
A. external; informal
B. horizontal; informal
C. vertical; informal
D. vertical; formal
E. external; formal 9. Which of the following is a personal barrier to
Student: ___________________________________________________________________________
1. An organization expands its private Internet to connect with customers, suppliers, and other partners. This expansion is called its
A. intranet
B. extranet
C. private net
D. website
E. domain 2. Effective communication begins with
A. speaking.
B. listening.
C. the message.
D. two people.
E. breaking through noise. 3. When you want your reader to take a logical action, you should lay out your ideas in writing by
A. most important to least important.
B. least controversial to most controversial.
C. negative to positive.
D. positive to negative.
E. least important to most important. 4. The study of the meaning of words is called
A. lexicography.
B. rhetoric.
C. semantics.
D. morphology.
E. cartology. 5. Denise and Florence are talking on their cell phones. After Denise reads her a phone number, Florence repeats the number back to Denise. This is an example of
A. feedback.
B. encoding.
C. decoding.
D. medium selection.
E. noise. 6. A manager needs to communicate about a routine situation with someone she knows whose physical location is not far from her office. Generally, which of the following should the manager use?
A. videoconferencing
B. telephone
C. e-mail
D. face-to-face meeting
E. newsletter 7. Jason tells Giorgio his cell phone number, and Giorgio nods. Jason then asks Giorgio to repeat back to him the phone number he just gave him. Jason is trying to avoid a(n) __________ barrier.
A. encoding
B. decoding
C. medium
D. feedback
E. receiver 8. An announcement of the company-sponsored picnic travels from the employees' social committee to the other employees through email. This communication is __________ and _______.
A. external; informal
B. horizontal; informal
C. vertical; informal
D. vertical; formal
E. external; formal 9. Which of the following is a personal barrier to