Business Etiquette

Topics: Introduction, Etiquette, Telephone call Pages: 10 (3283 words) Published: October 8, 1999
Business Etiquette

As your career progresses, you develop skills which are respected and expected, professional etiquette. Professional etiquette builds leadership, quality, business, and careers. It refines skills needed for exceptional service. Whether you are an executive or just starting out, a seminar in Professional business etiquette, nationally and internationally will definitely be beneficial to you.

Without proper business etiquette, you limit your potential, risk you image, jeopardize relationships that are fundamental to business success. Etiquette, formerly perceived as soft skills, business professionals have found that etiquette influences their success because it differentiates them in a competitive market. Honors commitments to quality and excellence. Etiquette enables them to be confident in a variety of people from many cultures. Etiquette also modifies distracting and unacceptable behavior and develops admired conduct (Klinkenburg.)

Why should we be concerned about etiquette issues in the business arenas of the 90s? Basically because diversity, based on gender, cultural background, age, and degree of experience in today's business, creates a clash of standards and behavioral expectation. Not only is these differences internationally a concern, but also a concern among the relationships of Americans. Finally globalization has changed the way we do business, demanding new levels of expertise in dealing with people (Klinkenburg.)

Rude business etiquette goes on daily in our country. Sometimes it is so common, people start to perceive it as normal behavior of our society. As stated before, proper business etiquette will get you farther, just that extra step will lead you to better business and better relationships. One of the most observed behaviors in United States is telephone rudeness. For instance, not returning telephone calls, taking calls in meetings, and not identifying yourself on the phone. The standard rule in business is to return routine phone calls within 24 hours and to apologize if the call is later. Return phone calls, fax, write a note or have your staff call, but do get back to people. It is an expected professional gesture to identify yourself when you place a call. Say your name, the company or business you represent to take people off the spot. Then state the nature of you call. If you do not identify yourself, expect to be asked and do not take offense. When answering telephone calls, your expected to make a connection promptly when a call comes in. This is more than a form of courtesy; prompt telephone service suggests to callers an efficient company. The appropriate telephone greeting conforms with the time of day and then the policy of the company - for example, "Good afternoon, The Smith Company," or , " Good afternoon, Procter and Gamble." Knowing that he/she has the right number, the caller merely has to ask for the individual he/she is calling.

Anyone who has a visitor in his office should avoid making calls, unless they are pertinent to the business being discussed.
As for incoming calls, when the individual who is you guest is very important, or the subject of your discussion is involved, tell your secretary not to put through any but the utmost urgent calls that come in for hem/her even when he/she has a guest, because the alternative is a long list of calls to be made afterwards. If call do come in, excuse yourself to your guest and make the telephone conversation as brief as possible. Do not continue your conversation with your guest as you pick up the receiver; finish what you are say first and then pick it up (Parker .)

Interruptions are another complaint that is commonly observed as rude business etiquette. These rude interruptions are of conversations, of work, and by telephone. Let people finish their sentences and their thoughts. Never presume to know what they will say or how they should say it. Develop...
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