This report is aimed at the ethical dilemma faced in Tesco. Tesco is one of the biggest food and grocery retailers in the world. Recently Tesco had approximately 4,811 in the world and it employing over 470,200 people. Moreover, Tesco also provided approximately 7,000 products, it including food and non-food products (Tesco, 2012). This report is on all pertaining to Tesco ethical issues. The main dilemmas that are facing by Tesco are the product and service problem and these dilemmas are invented through environmental scanning analysis.
2.0 Tesco Ethical Dilemmas
Tesco Malaysia is one of the biggest hypermarkets in the Malaysia market. Besides that, it is also one of the hypermarket which facing the daily ethical dilemmas. The customer service problem and facilities problem is the main dilemmas that faced in Tesco. These dilemmas are not only found in Tesco but almost hypermarket in Malaysia, Tesco should take attention about these dilemmas.
2.1 Customer Service Issue
2.1.1 Customer Service
Customer service problem is one of the common ethical issues faced in Tesco Malaysia. This problem is invention by using environmental scanning analysis. Tesco provided many types of product for customer. Although Tesco had classified the product into different section, but sometimes consumers are still facing problem in searching for the particular product. This problem will occur is because of the Tesco stuffs are not around there for help and sometimes the bad attitude of the stuff or the wrong information that given by stuff will make the consumer very unhappy. Besides that, the communication barrier between stuff and consumer is also a major problem that facing in Tesco. Most of the stuffs or promoters are foreign workers and some of them are using different language, so that it caused communication barrier. Moreover cashier in Tesco is also a problem that consumer facing. Although there are many cashier counters, but many of them are closed, it