Business Communication
1. Barriers to communication
*Failure to analyses the needs of the receiver
*Poor listening, and lack of attention to feedback
*Different cultural background
*Too many people to pass on the message from the sender to the receiver
*Poor feedback, with filtering, omission and errors as messages are passed on
*Written message that have been badly set out
*Different perception of situation and meaning of message
*Poor planning of information
*The sender information may be insufficient or not clear enough
*Message in which information is so thin that readers becomes bored
*Language is too technical or the receiver, or technical language that is not in the receiver’s field
*Wrong emphasis in the information, so that the receiver does not know what the most important parts of the message are
2. Nine types of Non-Verbal Communication and their significance in communication
1, Silence
2, Paralanguage
3, Kinetics or body movement
4, Facial expression and eye contact
5, Touching
6, Distance and Territoriality
7, Clothing and accessories such as jewellery
8, Object and environment within which people work
9, People’s view of time
Silence
Silence during interpersonal communication is important. When silence is well used it helps people to engage in genvine two-way communication. Silence encourages effective turn-taking, and can show that the other person is listening. Silence in the form of pauses is also important in public speaking. It allows the audience time to absorb what people are saying, particularly if the information is strange. People can, however, misinterpret others silence. They decide why others are silent, without asking them.
Paralanguage
This word describes they ways in which we speak, rather than we say. It covers the following aspect of our lives:
How fast or slow we talk
How resultant our voice are
How harsh our voices are
How level of tension in our voices
It also covers the clearing of throats,
*Failure to analyses the needs of the receiver
*Poor listening, and lack of attention to feedback
*Different cultural background
*Too many people to pass on the message from the sender to the receiver
*Poor feedback, with filtering, omission and errors as messages are passed on
*Written message that have been badly set out
*Different perception of situation and meaning of message
*Poor planning of information
*The sender information may be insufficient or not clear enough
*Message in which information is so thin that readers becomes bored
*Language is too technical or the receiver, or technical language that is not in the receiver’s field
*Wrong emphasis in the information, so that the receiver does not know what the most important parts of the message are
2. Nine types of Non-Verbal Communication and their significance in communication
1, Silence
2, Paralanguage
3, Kinetics or body movement
4, Facial expression and eye contact
5, Touching
6, Distance and Territoriality
7, Clothing and accessories such as jewellery
8, Object and environment within which people work
9, People’s view of time
Silence
Silence during interpersonal communication is important. When silence is well used it helps people to engage in genvine two-way communication. Silence encourages effective turn-taking, and can show that the other person is listening. Silence in the form of pauses is also important in public speaking. It allows the audience time to absorb what people are saying, particularly if the information is strange. People can, however, misinterpret others silence. They decide why others are silent, without asking them.
Paralanguage
This word describes they ways in which we speak, rather than we say. It covers the following aspect of our lives:
How fast or slow we talk
How resultant our voice are
How harsh our voices are
How level of tension in our voices
It also covers the clearing of throats,