business and administration level 2

Topics: Customer service, Sales, Customer Pages: 2 (321 words) Published: April 18, 2014
Lisa Jane Marie Horn
149 Carnation Road Strood Kent ME22YG
Lisajanemariehorn@yahoo.co.uk
07958359829

Personal Statement:
3 Years' experience working in temporary positions within an Office based environment also I have worked within the Retail industry. I have gained skills such as Administration and Customer Service. I am a determined and ambitious individual with great interpersonal skills. I have the ability to work on my own initiative and as part of a small or expanding team. My goal is to obtain a Permanent Administration position in a successful company where I can be challenged on a daily basis.

Professional Experience:
October 2013-Present
I am looking forward to my next challenge where I can use my Customer service and Administration skills and become invaluable to my next employer.

The Range November 2012-October 2013: Retail Sales Assistant Handling customer complaints
Giving expert advice to customers
Processing cash and credit card transactions

Gas Contract Service January 2012-November 2012 (Temporary role): Data Entry Clerk Answering incoming calls
General Administration duties
Entering data on a Microsoft spreadsheet

The Daily Telegraph July 2011-January 2012 (Temporary role): Sales Agent/ Office Clerk General Data Entry
Achieving weekly sales targets
Completing various tasks for different departments

Vanquis Bank February 2011-July 2012 (Temporary role): Customer Service Advisor Resolving customer issues
Recording accurate information on all calls
Offering account upgrades to existing customers

NHS Choose and Book June 2010-February 2011(Temporary role): Customer Service Agent Over the phone Customer service
Using the NHS computer system Rio
Writing letters on behalf of the Medical staff

Famous Footwear August 2009-June 2010: Key Holder/Sales Assistant General Retail duties
Opening the store when needed
Merchandising and visual display

Debenhams October 2007-August 2009: Department Sales Advisor...

References: Available on request.
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