Unit - Communicate in a Business Environment
Learning Outcome 1 - Understand the purpose of planning communication
01.01 - The purpose of being able to communicate with one another is to be able to understand each other for several different reasons. One of the main reasons is, if you need help with something or don’t understand how to do something you need to be able to ask somebody else. So being able to understand someone is very important in daily life. Some people may make things sound really easy and others may make things sound really difficult, it’s how you communicate that makes things easier in life. Communication can come in many different forms, so how you interpret and listen will depend on how easy it is to understand them. Communication is highly important in the workplace, when I first started working in H M Williams; I had no idea of what to do or how to do things. I didn’t know anyone, so it took a while to get used to the working environment. To start off with I was asking lots of questions, simply because I had never done what I was asked before. I made sure to try and communicate with everyone, mainly to try and get to know them a little better, but also to understand the workplace more. We also communicate in business environments to listen to each other’s problems, and solve difficulties we face in day to day operations in our work and personal life. It helps us find solutions to problems that may come into our lives.
01.02 - It is very important to know who your audience is when you are going to communicate something. If you know who the audience is going to be, it will be much easier to communicate with them. Knowing who you are going to be talking to, allows you to plan what to say and how to say it. For example if you were giving a talk to a primary school, you would have to think of ideas that would make them interested. Using pictures are a good way of keeping children interested but also not using big words that they might not understand. Where I work it is very important to know who you are going to be speaking with, this way you can plan ahead. Not knowing who you are talking to can sometimes be very difficult. You need to make sure that you engage the person who is listening; you must try and relate to them, keeping them interested and engaged at all times. This enables you to get your point across thoroughly and effectively.
01.03 – There are many ways of communicating within the workplace, but also out of the workplace. This may be verbal or may be nonverbal communication. Below shows the types of communication that people can use…
Verbal Communication - Verbal communication is the most important communication within the workplace, talking to one another allows you to resolve issues and get them sorted straight away. We use this to communicate with one another on a regular basis. To understand people’s emotional state you need to be able to communicate with them through talking to each other, this way you can find out what is wrong with them and resolve the issue. This type of communication is used every day, in conferences, day to day work, seminars and general discussions.
Non Verbal Communication - Nonverbal communication is still important but not as important as verbal communication. Nonverbal can be, emails, faxes and sign language. These are used quite a lot within the workplace, emails are used to talk to clients, or if you want to talk to someone in the workplace, so instead of walking around the office to try and find them, you can email them. Sign language is usually used if someone has a hearing impairment and may require employees to go on a course to learn basic sign language skills, to help the person who has the impairment. Faxes are used to send documents from one place to another. We at H M Williams have a fax machine, so if someone doesn’t have an email address or doesn’t want to pay the postage they can put it in the fax machine to be sent through...
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