The Ritz-Carlton hotels are one of the famous luxurious hotels which care about their costumers by treating them like loyalty. The manager provide the employees with training to let them learn more about how to service the costumers but after while in mid of 2006 the company decided to change it philosophy not to learn the employees how to make the guests happy but to be more natural and relaxed with them and it will work better with the costumers. This culture is important to the luxury hotels like Ritz-Carlton because the managers has to have a big influence of their employees by Size of the organization, Age of the organization, Rate of employee turnover, Strength of the original culture and Clarity of cultural values and beliefs. The stability, aggressiveness and team orientation are the three main drawbacks for such culture. The challenges the company face in changing the culture is to lose their costumers they don’t want to lose them they were afraid that the new culture might let them lose the customers. The happiest and most successful people in the culture are the employees Employees can learn the culture from its artifacts and there are 6 major types of them and it tells what the organization is all about. There are 6 major types of artifacts:
Symbols, Physical structure also says a lot about organization's culture, the language also matters, Stories, Rituals and Ceremonies Other organizations learn from the Ritz-Carlton organizational culture the way they treat their employees.
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