BUS 475 Week 1 Summary

Topics: Business terms, Strategic management, Balanced scorecard Pages: 5 (607 words) Published: October 27, 2014

This work includes BUS 475 Week 1 Summary

Discuss the objectives for 5 weeks. Your discussion should include the topics you feel comfortable with, any topics you struggled with, and how the weekly topics relate to application in your field.

Write a 350- to 1,050-word summary of the team’s discussion.

Business - Management
Individual

Strategic Plan, Part III: Balanced Scorecard

Resource: Exhibit 7-1 in Ch. 7 of Strategic Management

Develop the strategic objectives for your business in the format of a balanced scorecard. The strategic objectives are measures of attaining your vision and mission. As you develop them consider the vision, mission, and values for your business and the outcomes of your SWOTT analysis. Consider the following four quadrants of the balanced scorecard when developing your strategic objectives:

·  Shareholder Value or Financial Perspective, includes strategic objectives in areas such as:

o  Market share

o  Revenues and costs

o  Profitability

o  Competitive position

·  Customer Value Perspective, includes strategic objectives in areas such as:

o  Customer retention or turnover

o  Customer satisfaction

o  Customer value

·  Process or Internal Operations Perspective, includes strategic objectives in areas such as:

o  Measure of process performance

o  Productivity or productivity improvement

o  Operations metrics

·  Learning and Growth (Employee) Perspective, includes strategic objectives in areas such as:

o  Employee satisfaction

o  Employee turnover or retention

o  Level of organizational capability

o  Nature of organizational culture or climate

o  Technological innovation

Develop at least three strategic objectives for each of the following four balanced scorecard areas identified above (Fi...

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If you have any textbook's leftover after a semester, decide what to do with them. Your dorm room space is probably precious. Some books are worth keeping for professional use. However, if you do sell, do so privately. You can find a better value for your textbooks if you sell it to an individual instead of selling it online or to your college bookstore. Just make sure to sell soon, as new editions will outdate your texts quickly. Business - Management

Individual

Strategic Plan, Part III: Balanced Scorecard

Resource: Exhibit 7-1 in Ch. 7 of Strategic Management

Develop the strategic objectives for your business in the format of a balanced scorecard. The strategic objectives are measures of attaining your vision and mission. As you develop them consider the vision, mission, and values for your business and the outcomes of your SWOTT analysis. Consider the following four quadrants of the balanced scorecard when developing your strategic objectives:

·  Shareholder Value or Financial Perspective, includes strategic objectives in areas such as:

o  Market share

o  Revenues and costs

o  Profitability

o  Competitive position

·  Customer Value Perspective, includes strategic objectives in areas such as:

o  Customer retention or turnover

o  Customer satisfaction

o  Customer value

·  Process or Internal Operations Perspective, includes strategic objectives in areas such as:

o  Measure of process performance

o  Productivity or productivity improvement

o  Operations metrics

·  Learning and Growth (Employee) Perspective, includes strategic objectives in areas such as:

o  Employee satisfaction

o  Employee turnover or retention

o  Level of organizational capability

o  Nature of organizational culture or climate

o  Technological innovation

Develop at least three strategic objectives for each of the following four balanced scorecard areas identified above (Financial, Customer,...
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