BUS 115 Questions Chapter 11
BUS-115 Introduction to Business
Chapter 11 - Motivating and Satisfying Employees
Questions
Pick the ONE best answer for the following 25-questions.
Mark your answers on the front of a Scantron answer sheet (erase all stray marks)
For True/False, True=A and False=B
1. True or False? Motivation is the internal process that energizes, directs, and sustains behavior.
2. True or False? A main discovery of the Hawthorne Studies was that human factors are at least as important to motivation as pay rates.
3. True or False? The piece-rate reward system grew out of Taylor’s concepts of scientific management.
4. True or False? On self-managed work teams, each member learns one specific job and has clearly defined responsibilities.
5. True or False? In a management by objectives (MBO) system, the first step is to establish preliminary goals.
6. Which of the following is uncharacteristic of low morale?
a. High rate of turnover
b. Shoddy work
c. Absenteeism
d. High productivity
e. Employees’ leaving for more satisfying jobs
7. A sense of involvement and __________ were two of the human factors at work in the Hawthorne studies.
a. human relations
b. social acceptance
c. social needs
d. safety needs
e. an acceptable output rate
8. Frederick Taylor observed a workplace practice that he termed “soldiering,” which means that the employees
a. worked like busy bees without ever taking a break.
b. worked slowly because they didn’t want to run out of work, thus appearing unneeded and risking losing their jobs.
c. worked virtually for free due to high motivation and lack of knowledge about negotiating pay.
d. had much higher productivity than he expected based on his estimates.
e. had much lower productivity than should have been the case.
9. The theory stating that motivation depends on how much people want something and on how likely they believe they are to get it is called
a. the expectancy theory.
b. Theory Y.
c. the equity theory.
d. reinforcement.
e. Theory X.
10.
Chapter 11 - Motivating and Satisfying Employees
Questions
Pick the ONE best answer for the following 25-questions.
Mark your answers on the front of a Scantron answer sheet (erase all stray marks)
For True/False, True=A and False=B
1. True or False? Motivation is the internal process that energizes, directs, and sustains behavior.
2. True or False? A main discovery of the Hawthorne Studies was that human factors are at least as important to motivation as pay rates.
3. True or False? The piece-rate reward system grew out of Taylor’s concepts of scientific management.
4. True or False? On self-managed work teams, each member learns one specific job and has clearly defined responsibilities.
5. True or False? In a management by objectives (MBO) system, the first step is to establish preliminary goals.
6. Which of the following is uncharacteristic of low morale?
a. High rate of turnover
b. Shoddy work
c. Absenteeism
d. High productivity
e. Employees’ leaving for more satisfying jobs
7. A sense of involvement and __________ were two of the human factors at work in the Hawthorne studies.
a. human relations
b. social acceptance
c. social needs
d. safety needs
e. an acceptable output rate
8. Frederick Taylor observed a workplace practice that he termed “soldiering,” which means that the employees
a. worked like busy bees without ever taking a break.
b. worked slowly because they didn’t want to run out of work, thus appearing unneeded and risking losing their jobs.
c. worked virtually for free due to high motivation and lack of knowledge about negotiating pay.
d. had much higher productivity than he expected based on his estimates.
e. had much lower productivity than should have been the case.
9. The theory stating that motivation depends on how much people want something and on how likely they believe they are to get it is called
a. the expectancy theory.
b. Theory Y.
c. the equity theory.
d. reinforcement.
e. Theory X.
10.