Burgess Trucking Essay

There were several issues of communication involved with the Burgess Trucking case study. The initial problem starts when Johns received memos sent by the maintenance supervisor regarding extra space needed. *Communication problems: If Johns had read the memos when he received them (a year ago), the company would not have been on such a time restriction and would have had more time to plan out the project more efficiently and economically. Johns disregarded the previous memos that the maintenance supervisor had sent due to trivial details that were easy to ignore because they did not convey the message loud and clear. The urgent memo is what caught Johns attention.
Bland then agreed that construction for extra space was needed ASAP
They advised to pass the recommendations to maintenance. Communication problems: Johns wrote a letter to the maintenance supervisor advising of the problems and how to correct them in the meantime, but does not list all the suggestions from BDI. Johns should have either discussed this directly with the maintenance supervisor to ensure they he understands what needs to be done or forwarded the letter that BDI gave Burgess. The lack of repairs led to unsafe working conditions which might have been the reason for the OSHA complaint.
Johns voiced his concerns in a firm tone with BDI regarding repairs and set a March 15th resolution deadline and followed up with a letter. Numerous letters were exchanged back and forth between Peerless, BDI and Burgess outlining the issues that went wrong. *Communication problems: Numerous letters are exchanged that are placing the blame on one another, not making it simple to understand what went wrong, who is responsible, and how it is going to be fixed immediately so that problems didn’t get worse. A conference could have been held for a better solution so that the lines of communication were