Btec Business Level 3 Unit 2 Business Resources M2

Topics: Employment, Recruitment, Need to know Pages: 3 (822 words) Published: March 16, 2014
Unit 2 Business resources
Task 3 (M2)
In this report, I will be assessing the importance of employability and personal skills in the recruitment and retention of staff in Thorpe Park. Recruitment
This is the process of taking in employees for a job when a job becomes vacant. Skills Thorpe Park looks for when recruiting staff
Team working: The employees at Thorpe Park will need to be able work well in teams so that they can help other employees with work that they are doing and also to help make important group decisions. This will help the customers as all the employees will be working together so will serve them quicker and more efficiently. This will also save waiting time for the customers. Knowledge of products or services: It is important that the employees are familiar with the products and services that Thorpe Park offer as they need to know the area they are working in and the business they are working for. It will also be easy for them if they are working in a familiar environment around familiar products and services. This will help the customers as the staff serving them will be familiar with the products and services so they will be served quickly and easily. Experience in a similar role: Thorpe Park will look for people with previous experience in a similar role because they know they will be more skilled in that job and will be confident that they know what the job involves. It will also help the employee as they know how to work in a similar environment. This will help the customers as the staff will be highly skilled and experienced in their role so will know exactly what they are doing when helping customers. Listening skills: Employees will need good listening skills so that they can easily deal with any problems customers have. They will also need them when they are given instructions on what to do from managers and when working with other employees. Customers will benefit from this as the staff will be able to listen to...
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