Btec Business Level 3 Unit 1 D2

(D2) -
Whist taking part in both group interactions and one to one interactions there are many factors that influence the effectiveness of each. This essay will therefore evaluate the factors in which I came across which were an influence to my effectiveness in the interactions.

Firstly in the one to one interaction I feel the factors that came across which made my interaction effective was my speech as I feel that I used a clear pronunciations to the service user which allowed her to understand me better so that they weren’t confused with the words I spoke. I also took my time when speaking to her so that she didn’t feel I was rushing her, I did this in order to try and make her open up slightly as she would know I am there to help
Also we could have introduced ourselves and our care profession at the start of the meeting and shook one another’s hand showing courtesy and politeness. Other ways which we could of improved it is by not having our coats on and so that we are more comfortable and can move about easily for use of good body language. Another way which we could have improved it in our group would be by sitting in more of a closed circle so that we can hear one another efficiently and can see each other clearly in order to see body language and facial expressions. This will help make communication effective and avoid misinterpretations so that no mistakes in the meeting are made. I feel that I could of improved the way that I acted with the group as I feel that I took a direct approach which made me out to be the main person/leader of the group who was in charge due to be speaking up and setting up the topic for discussion. By speaking up in the group with my opinions this may have made the others in the group shy and they may not feel as confident in expressing their opinions. Therefore I would improve this by making it all equal between one another so that others feel that they are on the same level and can speak up and say what they would like to