Btec Business L3 Unit 2 P2/M2
Introduction:
I have been asked to describe the main employability and personal and communication skills required when applying for a job as customer service assistant at JD sports (P2).After that I will assess the importance of employability , and personal skills in the recruitment and retention of staff in JD’s(M2).
The role of customer service assistant:
Customer service assistant is working directly with a company's customers, answering questions, providing information, performing research and handling complaints. Because they are often a company's main source of continual customer contact, it's important that they have a high level of specific skills.
* Skills are the ability to do things as from driving a car to dancing and include things like reading, writing, speaking a foreign language, explaining things to people and so on.
Skills needed to work as customer service assistant are:
1. Availability
2. Helpfulness
3. Friendliness
4. Enthusiasm
5. Knowledge ability
6. Honesty
7. Patience
8. Communication skills
9. Professionalism
* Most important Skills required when you apply for a customer service assistant at JD Sports:
Communication | Customer service representatives often handle client concerns by phone. Because they are unable to see the customer face to face, it's important they be skilled communicators. Customer service representatives must be good listeners and clear when they are speaking with the customer, and able to write clear emails and letters. | Problem Solving | Often, customer service representatives must diagnose problems, overcome objections or answer complicated questions. This makes it very important to be skilled in quick, logical problem solving. | Computer Skills | The most of customer service use computers to save client or company information. As such, they must be comfortable using computers and able to learn and use different types of software such as databases, word processing and the
I have been asked to describe the main employability and personal and communication skills required when applying for a job as customer service assistant at JD sports (P2).After that I will assess the importance of employability , and personal skills in the recruitment and retention of staff in JD’s(M2).
The role of customer service assistant:
Customer service assistant is working directly with a company's customers, answering questions, providing information, performing research and handling complaints. Because they are often a company's main source of continual customer contact, it's important that they have a high level of specific skills.
* Skills are the ability to do things as from driving a car to dancing and include things like reading, writing, speaking a foreign language, explaining things to people and so on.
Skills needed to work as customer service assistant are:
1. Availability
2. Helpfulness
3. Friendliness
4. Enthusiasm
5. Knowledge ability
6. Honesty
7. Patience
8. Communication skills
9. Professionalism
* Most important Skills required when you apply for a customer service assistant at JD Sports:
Communication | Customer service representatives often handle client concerns by phone. Because they are unable to see the customer face to face, it's important they be skilled communicators. Customer service representatives must be good listeners and clear when they are speaking with the customer, and able to write clear emails and letters. | Problem Solving | Often, customer service representatives must diagnose problems, overcome objections or answer complicated questions. This makes it very important to be skilled in quick, logical problem solving. | Computer Skills | The most of customer service use computers to save client or company information. As such, they must be comfortable using computers and able to learn and use different types of software such as databases, word processing and the