Bsbwor402b Portfolio Of Evidence Essay
Student: Vincenzo Colonna
Assignment: BSBWOR402B Portfolio of Evidence
Task 3
Questions
a) The barriers that can occur in the two way communication between staff and stakeholders are not enough time or there is an emergency situation with pressure to complete tasks in time so replying to communication is thought not as important. Different communication styles – some people write a lot and some people are very short in their story so that the message is not clear.
b) To overcome barrier of time – make sure all staff allocate a minimum of 15 minutes per day to attend to internal communication including memos, emails and company letters.
To make sure staff use the internal communication check list and to use the company templates and examples for communication.
c) To communicate with line manager about unresolved team issues:
Document and issues and send via email to line manager – keep copy of communication
Request a response and whether a meeting is required
d) Corrective action is taken with a new process and is the obligation of the company to ensure that the stakeholders are informed and understand the new process and follow the new guidelines.
e) Structured feedback to support staff and …show more content…
As the line manager I met with the staff member who reported the situation via letter Rachel Crown to discuss and document the behaviour that was causing problems. The behaviour included: Laughing too loudly at inappropriate jokes with customers, rude and aggressive communication with customers e.g. John has told a customer to “ get out of the store” as he didn’t want to serve them. A meeting was arranged with John and HR to review company policy and expectation of the role and to hear what John had to say about his behaviour. The situation was resolved by moving John to a new department where he had excellent product
Assignment: BSBWOR402B Portfolio of Evidence
Task 3
Questions
a) The barriers that can occur in the two way communication between staff and stakeholders are not enough time or there is an emergency situation with pressure to complete tasks in time so replying to communication is thought not as important. Different communication styles – some people write a lot and some people are very short in their story so that the message is not clear.
b) To overcome barrier of time – make sure all staff allocate a minimum of 15 minutes per day to attend to internal communication including memos, emails and company letters.
To make sure staff use the internal communication check list and to use the company templates and examples for communication.
c) To communicate with line manager about unresolved team issues:
Document and issues and send via email to line manager – keep copy of communication
Request a response and whether a meeting is required
d) Corrective action is taken with a new process and is the obligation of the company to ensure that the stakeholders are informed and understand the new process and follow the new guidelines.
e) Structured feedback to support staff and …show more content…
As the line manager I met with the staff member who reported the situation via letter Rachel Crown to discuss and document the behaviour that was causing problems. The behaviour included: Laughing too loudly at inappropriate jokes with customers, rude and aggressive communication with customers e.g. John has told a customer to “ get out of the store” as he didn’t want to serve them. A meeting was arranged with John and HR to review company policy and expectation of the role and to hear what John had to say about his behaviour. The situation was resolved by moving John to a new department where he had excellent product