BSA/375

Topics: Project management, Human resource management, Human resources Pages: 6 (1727 words) Published: October 14, 2013


Part 1
Riordan Manufacturing has put in a service request SR-rm-022 for the HR system to be analyzed. Hugh McCauley, who is Riordan Manufacturing’s COO (Chief Operating Officer), submitted the service request for all plant locations to integrate existing variety of HR tools into a single integrated application. Riordan wants to take advantage of a more sophisticated, state-of-the art, information systems technology in our Human Resources department. The expected results of this service request is to define the business requirements of the HR system, create a detailed system design, and come up with a project plan to be completed within a six month time frame. Key stakeholders of Riordan Manufacturing to gather requirements from will be identified, along with the information gathering techniques and system analysis tools planned to be utilized. Key factors, the project scope, why these are important, and the project feasibility will be examined. A thorough project plan will be delivered to list of all the requirements, resources, schedule and budget required to complete the project. Key stakeholders for a project are people, groups or organizations that have an affect or can be affected by the project. Key stakeholders in Riordan Manufacturing to gather requirements from: (Job descriptions are from Riordan Manufacturing intranet site) Dr. Michael Riordan (President & CEO) - Determine and formulate policies and business strategies and provide overall direction of private sector organizations. Plan, direct, and coordinate operational activities at the highest level of management with the help of subordinate managers (Riordan Manufacturing, 2012). Hugh McCauley (Chief Operating Officer) -Directs, administers and coordinates the activities of the organization in support of policies, goals and objectives established by the chief executive officer and the Board of Directors (Riordan Manufacturing, 2012). Maria Trinh (Chief Information Officer) -Chief IS/IT officer of organization. Develops strategy for information systems department based on long term corporate goals (Riordan Manufacturing, 2012). Patricia Miller, Dirk Kort, Stacey Jones, Chinese National (Managers of IT Services)-Directs and coordinates local area computer network activities (Riordan Manufacturing, 2012). Yvonne McMillan (Director of Human Resources)-Develops policy and directs and coordinates human resources activities, such as employment, compensation, labor relations, benefits, training, and employee services (Riordan Manufacturing, 2012). Andrea Gamby, Terri Carranza, Silvija Peterson, Chad Sterken (Managers of HR services) - Manages human resources activities, such as employment, compensation, labor relations, benefits, training, and employee services (Riordan Manufacturing, 2012). Getting the key stakeholders support will benefit greatly and increase the success rate of the project. The values of these key stakeholders will be passed along throughout the chain of employees, which will increase the acceptance of the project to the users. Many information gathering techniques can be proposed and implemented for the project with Riordan Manufacturing. Interviews are a common ways to gather information, whether one- on-one or with a group. The key stakeholders can provide valuable information to formulate the requirements for the project. A joint application design also known as a JAD session is a process that can be used to collect the business requirements. JAD sessions typically are with the SME’s (subject matter experts) and the IT specialists to come to the resolution of the projects business requirements. Several other ways can be used to gather information such as questionnaires, following people around, prototyping, and brainstorming. Some project business requirements can be determine right off the RFP (request for proposal). By using these available methods of the information gathering techniques, they will be the key...

References: Dennis, A., Wixom, B. H., & Roth, R. M. (2012). Systems analysis and design (5th ed.). Hoboken, NJ: John Wiley & Sons, Inc..
Project Management Institute (2008). A Guide to the Project Management Body of Knowledge (PMBOK Guide) (4th ed.). New York, NY: Author.
Riordan Manufacturing. (2012, August). Job Descriptions. Retrieved from https://ecampus.phoenix.edu/secure/aapd/cist/vop/Business/Riordan/HR/JobDescriptions.asp
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