British Airways Credit Card Debacle
Assignment 2
Abstract
For this assignment, it was required for the student to access the management change skills using the Chapter 8 case study. In order to complete this assignment, the student must thoroughly read the case study on pages 239-241 and fully answer the questions 1, 3, and 4 located on page 241. The report for solving the case must include the following headings: 1) Overview: summarizing the case scenario and identifying all the problems, issues, constraints, related to the case, 2) Discussion questions : answer all the questions and lastly 3) Debriefing: students must reflect in thoughts, opinions, and solutions based on the case.
Overview
The past experienced of British Airways (BA) served as a lesson that for a business venture that in order to make profit, it is crucial to protect the image of the brand, maintain a harmonious relationship between management and the workforce which can result in avoiding financial losses. British Airways (BA) introduced an electronic clocking-in system that would record employees work start and finish times from their work day. The decision was made by management to introduced swipe card but, there was a lack of proper and adequate consultation with the affected staff members (Palmer, Dunford, & Akin, 2012). As a result, the BA staff held a twenty-four hour wildcat strike which caused BA to cancel its services to over 10,000 passengers stranded during the onset of their busy season.
The lack of change management is apparent as management did not communicate thoroughly and reassured the staff that there would not be turn-overs and pay cuts. The changes in perspective, such as organizational development, change management, sense making, from the strikes are key issues to understand. Because all employees who operated the airline’s frontline were unintentionally not involved. The organizational planned to increase its efficiency by implementing the time card swipe system, resulted in a
Abstract
For this assignment, it was required for the student to access the management change skills using the Chapter 8 case study. In order to complete this assignment, the student must thoroughly read the case study on pages 239-241 and fully answer the questions 1, 3, and 4 located on page 241. The report for solving the case must include the following headings: 1) Overview: summarizing the case scenario and identifying all the problems, issues, constraints, related to the case, 2) Discussion questions : answer all the questions and lastly 3) Debriefing: students must reflect in thoughts, opinions, and solutions based on the case.
Overview
The past experienced of British Airways (BA) served as a lesson that for a business venture that in order to make profit, it is crucial to protect the image of the brand, maintain a harmonious relationship between management and the workforce which can result in avoiding financial losses. British Airways (BA) introduced an electronic clocking-in system that would record employees work start and finish times from their work day. The decision was made by management to introduced swipe card but, there was a lack of proper and adequate consultation with the affected staff members (Palmer, Dunford, & Akin, 2012). As a result, the BA staff held a twenty-four hour wildcat strike which caused BA to cancel its services to over 10,000 passengers stranded during the onset of their busy season.
The lack of change management is apparent as management did not communicate thoroughly and reassured the staff that there would not be turn-overs and pay cuts. The changes in perspective, such as organizational development, change management, sense making, from the strikes are key issues to understand. Because all employees who operated the airline’s frontline were unintentionally not involved. The organizational planned to increase its efficiency by implementing the time card swipe system, resulted in a