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Breadtalk Fm
Master of Business Administration

Module

Title: Financial report

The service dominant logic concept has emerged from the literature of strategic marketing, B2B marketing, relationship marketing and service marketing. Evaluate its usefulness to marketing practice.

Student ID: 1228694

Submission date: 2nd June 2012 Word Count: 2403 words

Table of Contents

|Description |Page |
|Introduction |1 |
|The new marketing perspective and its usefulness – Service- Dominant Logic |1- 3 |
|Service-dominant logic in Business to Business (B2B) Marketing and its usefulness |3-4 |
| | |
|Service-dominant logic in Service Marketing (Business to Consumer (B2C) Marketing) and its usefulness |4-6 |
|Service-dominant logic in Relationship Marketing and its usefulness |6-7 |
|Overall benefits for adopting service-dominant logic in marketing |7-8 |
|Criticisms of service-dominant logic |8-9 |
|Conclusion |9 |
|References |10-12 |
|Appendix |13 |



References: Anderson, J.C., and Narus, J.A. (1991). Partnering as a focused market strategy. California Management Review, 33(3), 95-113. Ballantyne, D., Williams,J., and Aitken, R. (2011). Special issue on Service-Dominant Logic in Business Markets. Industrial Marketing Management, 40(2), 175-330. Business- to- business definition. [On-line serial]. Available: http://en.wikipedia.org/wiki/Business-to-business (Accessed on 20th May 2012). Definition of a Business- to- consumer. [On-line serial]. Available: http://www.ehow.com/about_6627049_definition-business-consumer-transaction.html (Accessed on 20th May 2012). Dunn, D.T., and Thomas, C.A. (1986). Strategy for systems sellers: a grid approach. Journal of Personal Selling and Sales Management, 6 (2), 1-10. Ford, D. (2011). IMP and service-dominant logic: Divergence, convergence and development. Industrial Marketing Management, 40, 231-239. Gruen, T. W., & Hofstetter, J. S. (2010). The Relationship Marketing View of the Customer and the Service Dominant Logic Perspective. Journal of Business Market Management, 4(4), 231-245. Gronroos, C. (2000). Services Management and Marketing: A Customer Relationship Approach (2nd ed.) Gummerson, E. (2006). Implementing the marketing concept: from service and value to lean consumption Marketing Theory, 6(3), 291–293. Jacob, F. (2006). Preparing industrial suppliers for customer integration. Industrial Marketing Management, 35(1), 45−56. Jacob, F., and Ulaga,W (2008). The transition from product to service in business markets: An agenda for academic inquiry. Industrial Marketing Management, 27, 247-253. Kleinaltenkamp, M. (2007). New value chains. In O. Plötner & R. E. Spekman Eds.), Bringing Technology to Market Lefebvre, R.C. (2012).The 2012 Social Marketing Conference: Getting Better at Doing Good. [On-line serial]. Available: http://socialmarketing.blogs.com (Accessed on 20th May 2012). Lovelock, C., and Wirtz, J. (2011). Services Marketing: People, Technology, Strategy (7th ed.). New Jersy: Prentice Hall. Lusch, R. F. (2007). Marketing’s Evolving Identity: Defining Our Future. Journal of Public Policy & Marketing, 26(1), 261-268. Lusch, R. F., & Vargo, S. L. (2009). Service-dominant logic — a guiding framework for inbound marketing. Marketing Review St. Gallen, 26(6), 6-10. Mattsson, L.G. (1997). Relationship Marketing and the Markets-as-Networks Approach – a Comparative Analysis of Two Evolving Streams of Research. Journal of Marketing Management, 13(5), 447-462. Palmatier, R.W. (2008). Interfirm Relational Drivers of Customer Value. Journal of Marketing, 72, 76-89. Vargo, S. L (2009). Toward a transcending conceptualization of relationship: a service-dominant logic perspective. Journal of Business & Industrial Marketing, 24(5/6), 373-379. Vargo, S. L., and Lusch, R. F. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68(1), 1−17. Vargo, S. L. and Lusch, R. F. (2006). Service Dominant Logic: Reactions, Reflections and Refinements. Marketing Theory, 6(3), 281–288. Vargo, S. L., and Lusch, R. F. (2008). From goods to service(s): Divergences and convergences of logics. Industrial Marketing Management, 37, 254-259. Vargo, S. L., and Lusch, R. F. (2008). Service-dominant logic: continuing the evolution. Journal of Acedemic Marketing Science, 36, 1-10. Wansink, B. (2005). Marketing Nutrition – Soy, Functional Foods, Biotechnology, and Obesity. New York: University of Illinois Press.

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