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brac bank
1

A Wo orking repor on the CRM Departme rt M ent At
BRAC B
Bank Limited d by

Marzu Hussain uk ID: 0710061

An Internshi Report Presented in P
A
ip
Partial Fulfill lment Of the Requirem t ments for the Degree e Bach helor of Bus siness Admin nistration Inde ependent Un niversity, Ban ngladesh Decem mber, 2011

2

A Working report on the CRM Department
At
BRAC Bank Limited

3

A Working report on the CRM Department
At
BRAC Bank Limited by Marzuk Hussain
ID: 0710061

Has been approved
December 2011

-------------------------------------MD. Rajib Rahman
Lecturer (Marketing)
School of Business
Independent University, Bangladesh.

4

Letter of Transmittal

MD. Rajib Rahman
Lecturer
School of Business
Independent University, Bangladesh
Subject: Submission of Internship Report

Dear Sir,
Here is my internship report on “The CRM (Credit Risk Management) department of
BRAC Bank Limited”. It was a great opportunity for me to acquire practical knowledge and learned different baking system of BRAC Bank.
I have concentrated my best effort to achieve the objectives of the report and hope that my endeavor will serve the purpose.

I believe that the knowledge and experiences I have gathered during my report preparation will massively help me in my professional life. I will be obliged if you kindly approve this effort.

Yours faithfully,

Marzuk Hussain
ID-0710061

5

Acknowledgement

First of all I would like to thank the supreme authority of the universe. Internship was an exclusive instance of my professional life that I passed and enjoyed. A single individual can achieve little if acting on their own. Completion of anything requires supports from various sources. I am very much fortunate to get the sincere guidance and supervision from a number of people.

I am deeply indebted to my internship supervisor MD. Rajib Rahman for his whole-hearted
guidance



References: 1991 and got incorporated as a public company limited on May 20, 1999 under the Companies Act 1994 in Bangladesh.

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