BIRMINGHAM INTERNATIONAL AIRPORT

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BIRMINGHAM INTERNATIONAL AIRPORT
Introduction: Operations management is concerned with the design, planning, control and improvement of an organization’s resources and processes to produce goods or services for customers. Whether it is the provision of airport services, greetings cards, plastic buckets or holidays, operations managers will have been involved in the design, creation and delivery of those products or service each part of the airport – terminals, baggage handling services, aero plane servicing and catering, for example – has been carefully designed to fulfill not only its current role, but also with the possible demands of the next year and even the next 10 years in mind.
Birmingham International Airport; is one of the busiest airport in the United Kingdom. Around 20 flight arrive at and depart from the Eurohub Terminal. Airport Personnel oversea a wide range of complex operations, including flights, passengers, terminals, airfield, facilities, staff, equipment, security and ground transportation. Across the runway and acres of tarmac, at the site of the original airport, the overnight freight operation is just beginning to wake up with the arrival of staff and the preparations for the first aircraft from Europe or the United States. Some of the 7000 staff from the 150 organizations based at Birmingham International Airport (BIA) sees to the needs of their customers.

Question 1) Identify some of the micro operations to be found at the airport. For each one :
a) Identify the transforming and transformed resources.
b) State which is the predominant transformed resource.
c) Describe the output of each micro operation and say who you think its customers are.

Answer: In this case study we have found some of the micro operations which have been applied in the Birmingham International Airport. These are as follows-
Baggage Handling, Ticketing, Fuel Loading, Aircraft Cleaning, Building Maintenance etc.
a) transforming and transformed

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