Bhel's Journey Towards Business Excellence

Topics: Quality management, Quality assurance, Quality management system Pages: 24 (5461 words) Published: January 27, 2011
GOA INSTITUTE OF MANAGEMENT

BHEL’s Journey towards Business Excellence
Business Excellence for Competitive Advantage
9/2/2010

Submitted by: Team 4 Amit Shroff (2009008) Akshay Sharma (2009067) Prabhakar Kudchadkar (2009097) Siddarth Naik (2009113) Vishwesh Singbal (2009119)

Table of Contents
Introduction to Bharat Heavy Electronics Limited (BHEL) ...................................................................... 3 BHEL’s Quality Policy ............................................................................................................................... 4 Product Certifications and Stamps ......................................................................................................... 4 Plant Approvals ....................................................................................................................................... 5 EFQM Model for Business Excellence ..................................................................................................... 6 RADAR Logic ............................................................................................................................................ 7 CII-EXIM Bank Award for Business Excellence ........................................................................................ 8 Excellence Models in Practice and Comparison ..................................................................................... 9 BHEL’s Journey towards Business Excellence ....................................................................................... 10 Various practices adopted by BHEL towards Quality in chronology ..................................................... 10 Business Excellence Initiatives in BHEL ................................................................................................. 11 Regular TQM Initiatives at BHEL ........................................................................................................... 13 Flow Chart for TQM Activities at BHEL ................................................................................................. 17 Recognition of TQM at BHEL ................................................................................................................. 18 Road Ahead – Strategic Plan 2012 ........................................................................................................ 21 Conclusion ............................................................................................................................................. 21 Exhibits .................................................................................................................................................. 24 Bibliography .......................................................................................................................................... 26

Table of Figures
Figure 1: EFQM Framework for Business Excellence .............................................................................. 7 Figure 2: RADAR Logic ............................................................................................................................. 8 Figure 3: Flow chart for TQM activities at BHEL ................................................................................... 17 Figure 4: BHEL's Turnover in Rs. Crore .................................................................................................. 22 Figure 5: BHEL's Profit Before Tax/Profit After Tax .............................................................................. 22

Introduction to Bharat Heavy Electronics Limited (BHEL)
BHEL is one of India‟s oldest and largest engineering and manufacturing enterprise. It is functional in the energy related and infrastructure sector which includes power, railways, telecom, transmission and distribution etc. It was set up 1959 by the Government of India with the objective of creating indigenous manufacturing base for power plant...

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