Bhel's Journey Towards Business Excellence

GOA INSTITUTE OF MANAGEMENT

BHEL’s Journey towards Business Excellence
Business Excellence for Competitive Advantage
9/2/2010

Submitted by: Team 4 Amit Shroff (2009008) Akshay Sharma (2009067) Prabhakar Kudchadkar (2009097) Siddarth Naik (2009113) Vishwesh Singbal (2009119)

Table of Contents
Introduction to Bharat Heavy Electronics Limited (BHEL) ...................................................................... 3 BHEL’s Quality Policy ............................................................................................................................... 4 Product Certifications and Stamps ......................................................................................................... 4 Plant Approvals ....................................................................................................................................... 5 EFQM Model for Business Excellence ..................................................................................................... 6 RADAR Logic ............................................................................................................................................ 7 CII-EXIM Bank Award for Business Excellence ........................................................................................ 8 Excellence Models in Practice and Comparison ..................................................................................... 9 BHEL’s Journey towards Business Excellence ....................................................................................... 10 Various practices adopted by BHEL towards Quality in chronology ..................................................... 10 Business Excellence Initiatives in BHEL ................................................................................................. 11 Regular TQM Initiatives at BHEL ........................................................................................................... 13 Flow Chart for

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