Preview

Benihana of Tokyo

Good Essays
Open Document
Open Document
4677 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Benihana of Tokyo
Assignment Questions
Q.01 Considerable success has been achieved by firms practicing TQM. Try to assess what TQM Means for Benihana of Tokyo business model and what are the expected benefits of TQM implementation at it?
TQM places quality responsibility on all members of the organization; this is opposed to the earlier models of ‘quality control’ where such responsibility was effectively confined to one particular organizational sector. So considering this, for Benihana restaurant it is not only the responsibility of the top management Rocky but of the entire team. TQM emphasis on the organization’s input , process and people , the team work and team involvement and empowerment is key beside clear vision mission and strategic objective.
TQM should be practiced in all activities by management, chefs, waiters ,front door staff , cleaning staff ,marketing , material and contracts people and all other involved in design , production and delivery of the goods and services. The main benefits of implementing TQM at Benihana is customer satisfaction and achieving organizational objectives. As a end product result, high quality goods and services will meet and exceed the customer needs and also comply with service and product design (quality conformance ).
TQM will help Benihana in better understanding of customer needs and design the service based on the requirements. This will help Benihana, to design processes that facilitates doing the right job even during first time, and track the results. Extending quality participation to the supplier will help Benihana to increase business and reduce losses by eliminating wasteful practices, which in end leads to increase market share and profit. In Benihana restaurant the business focus is on human as a key input source, implementing TQM and Synergy will have a great positive impact on the service being delivered.
TQM is particularly appropriate for Benihana, since the company already adopts a holistic model in

You May Also Find These Documents Helpful

  • Good Essays

    Total Quality Management

    • 895 Words
    • 4 Pages

    III. TQM requires training, teamwork, and cross-functional efforts. Employees and suppliers need to be well trained, and they must work in…

    • 895 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    What is TQM, and why is it important for a company to improve the quality of its products? In terms of a company’s input, operations, and output stages, how can TQM be used to create a competitive advantage?…

    • 697 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    Team Reflection

    • 1229 Words
    • 5 Pages

    TQM is defined as “managing the entire organization so that it excels on all dimensions of products and services that are important to the customer” (Jacob & Chase, 2011, pg. 286). TQM has two operational goals:…

    • 1229 Words
    • 5 Pages
    Good Essays
  • Powerful Essays

    Total quality management (TQM) is the holistic approach that covers all aspects of an organization's activities. TQM strategy is defined as 'a set of quality management actions or critical factors that practiced by an organization for the achievement of excellent organizational performance. The quality of a product or service is dependent on all activities in the organization's supply chain. With TQM, the goal at each stage in the operational supply chain is to define and meet customer requirements in order to maximize customer satisfaction while maintaining cost control. TQM reorients managers toward involving people across departments in improving all aspects of the business.…

    • 1540 Words
    • 6 Pages
    Powerful Essays
  • Powerful Essays

    In order for any organization to survive the fierce competition in the business world, the organization must be aware of opportunities to grow and reduce costs and be supported by Total Quality Management Process. The TQM process helps the company create new products ensuring the utmost standards of quality and customer satisfaction is achieved, which is the main goal of TQM process. In addition, the TQM process also helps in improving a company 's bottom line profits by increasing operating efficiencies, eliminating waste, and creating working conditions conducive to productivity and company growth. The company 's employees work in a healthy environment, which maximizes their efficiencies and enables them to perform at their best levels. In both the short-term and long-term, the quality improvement process pushes the company from different angles to achieve strategic goal and plans.…

    • 1721 Words
    • 7 Pages
    Powerful Essays
  • Better Essays

    In this paper I will be comparing another corporation that has gone through Total Quality management, while comparing them to the corporation that I am currently working for. Since I am starting a new venture and essentially in business for myself this has been an eye opener in things I can do to effectively run my business and empowering my staff. I will evaluate the mission statement of the corporation that I have examined comparing it with mine, I will also compare the TQ in relation to the business and marketing plan that I have set fourth for my company. I will discuss the characteristics of the corporation that I have chosen and compare them to the envisioned characteristics of my business. And finally I will discuss TQ and what I can do to incorporate this into by business plan.…

    • 1287 Words
    • 6 Pages
    Better Essays
  • Better Essays

    Total Quality Management

    • 1834 Words
    • 8 Pages

    TQM is a management philosophy that seeks to prevent poor quality in products and services, rather than simply to detect and sort out defects. IF a single characteristic is most strongly attached to the TQM philosophy, it is prevention rather than detection. Like many of the philosophies tied o TQM, this is not a new concept. Recall a popular saying from Halliburton’s Wise Saws, first published a century and a half ago: “An ounce of prevention is worth a pound of cure.” That wisdom says it all, from a TQM perspective.”…

    • 1834 Words
    • 8 Pages
    Better Essays
  • Good Essays

    Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization or may be in adherence to established standards, such as the International Organization for Standardization's ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing sector and has since been adapted for use in almost every type of organization imaginable, including schools, highway maintenance, hotel management, and churches. As a current focus of e-business, TQM is based on quality management from the customer's point of view.…

    • 932 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    TQM in Steel Industry

    • 5022 Words
    • 24 Pages

    3.3 Study how and to what extent TQM is affected by Six Sigma and Lean manufacturing…

    • 5022 Words
    • 24 Pages
    Powerful Essays
  • Powerful Essays

    Total Quality Management (TQM) is an organisational process that actively involves every function and every employee in satisfying customer's needs, both internal and external. TQM works by continuously improving all aspect of work through structured control, improvement and planning activities that are carried out in concern with guiding principles…

    • 1986 Words
    • 6 Pages
    Powerful Essays
  • Satisfactory Essays

    I work in the healthcare industry where TQM is used in my organization. As a hospital we have to provide excellent customer service in order to compete with other healthcare systems. Quality is measured in health outcomes and patient satisfaction within the healthcare industry. In order to gain a competitive edge, we have to strive to focus on customer satisfaction. This is driven by teamwork and continuous quality assurance…

    • 154 Words
    • 1 Page
    Satisfactory Essays
  • Good Essays

    Alliant Health System

    • 2048 Words
    • 6 Pages

    To introduce TQM to the organization, a 10-point action plan was articulated. This action plan reflects the key philosophies of TQM- continuous improvements, customer satisfaction and involvement of everyone. Quality Management Teams headed by a member of quality council would implement that action plan with targeted programs and processes.…

    • 2048 Words
    • 6 Pages
    Good Essays
  • Powerful Essays

    Total quality management is a management approach centred on quality, based on the participation of an organisation's people and aiming at long term success (ISO 8402:1994). This is achieved through customer satisfaction and benefits all members of the organisation and society. In other words, TQM is a philosophy for managing an organization in a way which enables it to meet stakeholder needs and expectations efficiently and effectively, without compromising ethical values.…

    • 2913 Words
    • 12 Pages
    Powerful Essays
  • Good Essays

    Total Quality Management

    • 1947 Words
    • 20 Pages

    An implementation framework is needed to build on and pull together all of the ideas and concepts covered…

    • 1947 Words
    • 20 Pages
    Good Essays
  • Good Essays

    Tqm Exam Notes

    • 2304 Words
    • 10 Pages

    Quality has to be valued by the customers, so it is important to find what the customers (External & Internal) need and to systematically try to fulfill these needs and expectations in the development and manufacturing of the product.…

    • 2304 Words
    • 10 Pages
    Good Essays