Bellagio Casino Resort Case

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Case 3: Controls at the Bellagio Casino Resort

Bas Bode s0177784 Group A9
Odmar Hannink s0169536 Datum 23 September 2011
Niels Wifbold s0171719

The Bellagio Casino Resort (BCR) is one of the 23 properties of MGM MIRAGE and widely recognized as one of the premier casino resorts in the world. Beside entertainments options like an expansive pool and a world-class spa there is a large casino area which contains 2,409 coin-operated gaming devices and 143 game tables. Just as in most companies in this industry the casino area is leaded as a separated profit centre (Merchant, Van der Stede, 2007, P.153-155) In this case we’ll discuss the control systems used in the BCR.

1. Prepare a list of all controls applied to the table games in the Bellagio case. Categorize the controls by type (as result, action or personnel/cultural respectively).

|Type of Control |Application |
|Result Control |Low Base Salary for Bellagio dealers. Tips are used as a compensation system. The better the dealer works the more tips he get. |
| |An bonus holiday for perfect attendance |
| |The BSC management could earn bonuses based on the result of the casino area and a set of individual performance objectives. |
| |There are three indicators which the BSC uses to measure the results of the casino: 1. the drop (the total amount of cash customers|
| |are willing to bet against BSC) 2. the win (gross profit number) 3. the hold ((percentage) primary measure of casino profitability)|
| |

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