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Behavioral Interviewing: A Case Study

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Behavioral Interviewing: A Case Study
I. What is it? – An Introduction

Behavioral interviewing is a relatively new mode of job interviewing. Employers such as AT&T and Accenture (the former Andersen Consulting) have been using behavioral interviewing for about 15 years now, and because increasing numbers of employers are using behavior-based methods to screen job candidates, understanding how to excel in this interview environment is becoming a crucial job-hunting skill.

The premise behind behavioral interviewing is that the most accurate predictor of future performance is past performance in similar situations. Behavioral interviewing, in fact, is said to be 55 percent predictive of future on-the-job behavior, while traditional interviewing is only 10 percent predictive.
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Vary your examples; don 't take them all from just one area of your life.
Use fairly recent examples. If you 're a college student, examples from high school may be too long ago.

Despite the many possible behavioral questions, you can get some idea of what to expect by looking at Web sites that feature behavioral questions, including:
Sample Behavioral Interview Questions
Job Interview Question Database
Behavioral Interviewing

Knowing what kinds of questions might be asked will help you prepare an effective selection of examples.

See Appendix A below, and the Additional Links section for a list of Sample Behavioral Interview Questions.
V. During the Interview

In the interview, your response needs to be specific and detailed. Candidates who tell the interviewer about particular situations that relate to each question will be far more effective and successful than those who respond in general terms.

Ideally, you should briefly describe the situation, what specific action you took to have an effect on the situation, and the positive result or outcome. Frame it in a three-step process, usually called an S-A-R, P-A-R, or S-T-A-R
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Describe a time when you were faced with a stressful situation that demonstrated your coping skills.
3. Give me a specific example of a time when you used good judgment and logic in solving a problem.
4. Give me an example of a time when you set a goal and were able to meet or achieve it.
5. Tell me about a time when you had to use your presentation skills to influence someone 's opinion.
6. Give me a specific example of a time when you had to conform to a policy with which you did not agree.
7. Please discuss an important written document you were required to complete.
8. Tell me about a time when you had to go above and beyond the call of duty in order to get a job done.
9. Tell me about a time when you had too many things to do and you were required to prioritize your tasks.
10. Give me an example of a time when you had to make a split second decision.
11. What is your typical way of dealing with conflict? Give me an example.
12. Tell me about a time you were able to successfully deal with another person even when that individual may not have personally liked you (or vice versa).
13. Tell me about a difficult decision you 've made in the last year.
14. Give me an example of a time when something you tried to accomplish and

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