Behavioral Interview Techniques

Behavioral Interviewing Techniques

Behavioral interviewing is defined as an application of communication theory and the study of patterns of behavior to guide in the interview process. It is believed that human communication is affected by learning which affects the behavioral indicators that can be observed and interpreted. Some of those behavior indicators are nonverbal posturing, sensory verbal communication, and eye movement. Although there are no step by step methods to use when it comes to behavioral interviewing all these tools should be used along with any other form of interviewing and are not a stand alone method. When looking at behavioral interviewing it is very important that you not only listen to what is said during the
This is a form of nonverbal communication which we as call body language. The three categories of learners are visual, auditory and physical. When it comes to nonverbal communication men appear to use different nonverbal communication differently when speaking to men then they do woman. Also age differences also play an impact when it comes to the style of communication. Since there are so many different variances because of people’s personal characteristics for example ethnicity, gender as well as age it is important that the interviewer analyze the responses during conversations prior to beginning the
During the interview process some individual’s facial expressions may show the specific emotion they are feeling at that particular time. The facial expressions may include movements to emphasize speech which aren’t typical of the individual so during the interview process the interviewer should watch the movement closely. Even though people may attempt to cover up their facial expressions the smile is the most common cover. If an individual’s smile indicates pleasure they may cover it up by pressing their lips together and pushing the chin muscles up. Other expressions that need to be looked at during the interview are when the individual shows a sign of sadness, sorrow, or grief they will have the lip corner go down. This kind of facial expression is reliable and hard to fake. Sadness, grief, or distress is indicated by wrinkling the center of the forehead muscles. The inner corners of the eyebrows are typically pulled upward. When the eyebrows are raised and pulled together that is a sign that the individual may be showing a sign of fear, worry, apprehension or terror. Body posture also makes a statement about the type of emotion the individual being interviewed may feel. When someone stands with their hands on their hips and have their feet spread apart that may show defiance or aggression. This also can happen when an individual is trying to make what is called a power