Issued September 2005
Principles of Corporate Behavior
(Corporate Social Responsibility Guidelines)
The Principles set forth in this document outline the basic principles of conduct that govern the Epson group companies, their officers and employees. By following these guidelines, and thereby conducting business in a socially, environmentally and economically responsible manner, we can build upon and maintain our corporate management philosophy, which defines Epson as a company to be held in high esteem and trusted by its stakeholders.
Principle 1: Acting ethically, building trust
Principle 2: Protecting people, assets, and information
Principle 3: Generating value for our customers
Principle 4: Creating a safe, healthy and fair workplace
Principle 5: Fostering diverse values and teamwork
Principle 6: Co-creating with our business partners
Principle 7: Initiating honest dialogue with our stakeholders Principle 8: Prospering with the Community
Principle 9: Preserving the natural environment
Acting ethically, building trust
We will abide by the law and conduct all our business with high ethical standards . a) We will establish and maintain an effective system which governs our corporate entities to ensure that management is both transparent and accountable to our internal and external stakeholders. b) We will implement systems of compliance to ensure that we properly observe and respect the laws and regulations of each country in which we operate.
c) We will respect and adhere to the principles of the United Nations Global Compact.(*1) d) We will not tolerate any form of bribery, corruption, dishonest marketing, or insider trading. We will conduct all transactions in accordance with these principles, promoting fair and open competition in the marketplace.
e) We will employ best practices in risk management in financial, environmental and social arena to continuously earn the trust of our stakeholders.
f) We will maintain a good, mutually cooperative relationship with governments and their administrative bodies.
We will not involve ourselves in nor have contact with any anti-social movement or group that promotes activities which are illegal or threatening to public order and safety. *1: For the UN Global Compact, please see the following URL:
Protecting people, assets, and information
We will maintain systems to provide the security of people and all corporate assets, and will be prudent in handling information.
a) We will establish and maintain systems to ensure the safety and security of Epson personnel, as well as visitors or contractors on our premises.
b) We will carefully handle all group tangible and intangible assets (financial, intellectual, and those regarding infrastructure, brand, and proprietary information) and respect the assets of others. c) We will take reasonable and necessary precautions to protect the confidentiality of proprietary business information including the privacy of customers, employees and other stakeholders. d) We will only use our company assets (all forms stated above) for appropriate business pur poses. Unauthorized use (including the appropriation of corporate assets for private gain) will not be tolerated.
Generating value for our customers
We will keep the customer in mind at all times and make the quality of our products and services our highest priority. From the quality assurance efforts of each employee to the quality of our company as a whole, we will devote ourselves to creating products and services that please our customers and earn their trust.
a) We will deal with all customer issues in a fair and honest manner, by listening to them and giving sincere consideration to their comments and suggestions.
b) We will strive to deliver high value, quality products and services that meet and/or...
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