These days, communication plays an important part in every job; it is the focus of many careers. The need for communication skills is important in virtually every career, not just those that are traditionally stared as people-oriented. The process of communication is more than the total of number of people involved, understanding them could help clarify what happens when one person stabs to express an idea to others. Communication can be defined as the process by which a message or information is exchanged from a sender to a receiver. Communication can be divided by internal (between people in the same business) and external (with people outside the business). Internal communication is particularly important. It links together all the different activities involved in a business. It also aims to ensure that all employees are working towards the same goal and know exactly what they should be doing and by when. (Anonymous, 2008) Examples of internal communication include: formal meetings and briefings, e-mail, intranets, message boards, etc. External communication is where the business communicates with people & organisations outside of the business. This is closely linked with the idea of “stakeholders” – i.e. those who have an interest in the activities and results of the business. Examples of external communication include: press releases, reports to government and other agencies, direct mailings, adverts, etc.
LISTENING Nowadays, most of people in business world agree that listening is a vitally important skill. Listening skills are important in a diversity of careers, and selling is a prime example. In an office recently, an employee should use their listening skill to catch what is their manager want in the meeting. If not, they would get a trouble such as; a disappointment and disbelief from their manager. (B. Adler and Elmhorst, 2010) I have an experience in a working place that to become a good employee I should become a good
Bibliography: Anonymous (2008) 'The Definition of Communication '. Anonymous (2012) 'Verbal Communication ', Verbal Communication. B. Adler, R. and Elmhorst, J.M. (2010) Communicating at Work, Tenth Edition edition, Ohio: McGraw-Hill Higher Education. Menechella, D. (2001) 'How To Master The Art Of Verbal Communication ', How To Master The Art Of Verbal Communication.