Baldrige National Quality Program

Baldrige National Quality Program I took a moment to look at the website and I found that they have listed some great principles to great leadership. Great characteristics to managing and organization are to be customer focused, work force focused, operations focused, and more importantly to achieve and see results. The award recipient company I chose to write about is Sharp Healthcare, this company won the award in 2007. Between 2001 and 2006, Sharp HealthCare’s net revenue had increased by 56 percent, and between 1999 and 2005, it gained more than four percentage points in market share, unprecedented in a mature health care marketplace. The company’s economic value also increased from $101 million in 2001 to more than $180 million in 2006. These accomplishment were great but they also able to lower deaths from heart attacks lower than the national benchmarks since 2004, the number of Sharp Health Plan patients with diabetes who had levels of low-density lipoprotein (LDL) cholesterol—the so-called “bad cholesterol”—above 100 had dropped by 44 percent that year, and also the incidence of breast and cervical cancer screening and blood sugar testing among members of Sharp’s medical groups had increased steadily since 2003 and outperformed the top decile in the state of California’s publicly reported database. This company won the award because they were able to increase revenue while also increasing the quality of their services. This task can be extremely difficult but if you can achieve it your company will surely see the benefits.

Joseph