Another category we can identify from the article is Category B, those with low power and high interest; staff of Original Travel. The concerns of staff will also grow when the company merges with Tim Best Travel as this could result in job losses or pay cuts for the employees. These two losses are the primary expectations of these stakeholders which could further result in loss of job satisfaction or failure in social integration when the two companies merge and personalities / working ethics could clash.
The unique hand-crafted holidays of Original Travel mean that the customers that use these facilities stay loyal and continue to use Original Travel as their go-to travel agency. Nick Newbury’s secondary role should be too keep these returning customer’s happy by giving them exactly what they want and making each holiday unique to each client. The article explains to us that more than half of Original Travels multimillion pound income is brought in from returning clientele, whilst 40% of the profits are brought in from the longer holidays that Tim Best Travel offers.
Having the knowledge to be able to create hand-crafted breaks.
Being able to tailor to all types of customers.
Keeping up with their wants and needs as they evolve.
One example will be that the older generation are now working for longer and