B120 TMA01

Topics: Human resource management / Pages: 7 (1576 words) / Published: Jan 9th, 2014
B120 TMA 02

Contents

Page 3………………………………. Executive Summary Page 4…………………………………….....Part I Part (a) Page 5……………………………………….Part I Part (b) Page 7……………………………………….Part I Part (c) Page 9……………………………………….Part I Part (d) Page 10……………………………….…….Part II Part (b) Page 11……………………………………..….References
Executive Summary

This report outlines a problem I faced a few years ago in my present employment.

Identified that there was a lack of communication between management and staff, resulting in de-motivated staff, outdated skills and no formal measure of performance.

I analyse the problem using the concept of ‘Assessing and Developing People at Work’ and find the main problem is no formal HRM structure of assessing employees’ performance and training needs, and also no feedback from staff about management performance resulting in almost an ‘us versus them’ mentality.
I suggest how to solve the issue of communication and how it benefitted the business as it does in other companies.

Part I Part (a)

I commenced my employment at my present company 14 years ago. Within my first two years as a receptionist I began to notice that I did not receive any feedback on my performance, only got told when I has done something wrong and did not formally meet with my manager to discuss my progress. This was the case with all employees and we found that there was a clear divide between management and staff and at times a lot of communication issues between departments. There were no management meeting with employees to discuss general issues and to put timescales in place to deal with them.

After returning from maternity leave in my third year, I was lucky enough to be moved to accounts but also tasked with formalising Health and



References: Becherman et al. (1997) Survey mentioned in Book 2, An Introduction to Human Resource Management in Business page 54 Evenden and Anderson . (1992). Performance Appraisal table . Book 2, An Introduction to Human Resource Management in Business page 53 Johnson (2006). Example South African Breweries. Book 2, An Introduction to Human Resource Management in Business page 50. Preston, Diane (2012) Section 4 Book 2, An Introduction to Human Resource Management in Business 49-58 Smith and Hyton (1999). Survey mentioned in Book 2, An Introduction to Human Resource Management in Business page 56 www.cipd.co.uk www.acas.org.uk

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