b120 tma 2
Finding people and helping them fit in Hotel Housekeeping Department
1. EXECUTIVE SUMMARY
2. PROBLEMS DESCRIPTION AND ANALYSIS
3. RECOMMENDATIONS
4. INFORMATION
5. REFERENCES
Executive summary
Attracting people to apply to work for a business and being able to select the right mix of skills and personalities is crucial to continuation of any business. Once recruited, there is then the issue of helping new employees to find their place and understand what is required of them. This entry stage of HRM is an extremely important one. We have established that businesses cannot run unless there are people there to run them. Attracting the right individuals with the right skills to work for a business is a key element of its success.
In this report I would like to explain the problem of finding the people and helping them fit in housekeeping department. Sofitel London Heathrow hotel has 605 bedrooms, 45 meeting rooms, three wonderful gardens, SPA facilities, big conference and wedding room, two restaurants, two bars, hairdresser salon, gift shop and VIP lounge. It is large hotel with the so many facilities. Hotel housekeeping department has contract with the recruitment agency which send us employees as a business need and we give them Zero hours contract. We provide one week training for them and giving full induction about our hotel. At least one time in three months we have two or three new employees in housekeeping department and to work with them are not easy.
Problem description and analysis
Recruitment agency sending people with the experience but not everyone has right skills and for some of the workers one week training is not enough. After one week training new starters still confuse in some of the working areas. For example: In housekeeping department we employing public area cleaners, they suppose to know all hotel areas including meeting rooms, restaurants, gardens, VIP lounge, sales, accounts and general manager offices, all
1. EXECUTIVE SUMMARY
2. PROBLEMS DESCRIPTION AND ANALYSIS
3. RECOMMENDATIONS
4. INFORMATION
5. REFERENCES
Executive summary
Attracting people to apply to work for a business and being able to select the right mix of skills and personalities is crucial to continuation of any business. Once recruited, there is then the issue of helping new employees to find their place and understand what is required of them. This entry stage of HRM is an extremely important one. We have established that businesses cannot run unless there are people there to run them. Attracting the right individuals with the right skills to work for a business is a key element of its success.
In this report I would like to explain the problem of finding the people and helping them fit in housekeeping department. Sofitel London Heathrow hotel has 605 bedrooms, 45 meeting rooms, three wonderful gardens, SPA facilities, big conference and wedding room, two restaurants, two bars, hairdresser salon, gift shop and VIP lounge. It is large hotel with the so many facilities. Hotel housekeeping department has contract with the recruitment agency which send us employees as a business need and we give them Zero hours contract. We provide one week training for them and giving full induction about our hotel. At least one time in three months we have two or three new employees in housekeeping department and to work with them are not easy.
Problem description and analysis
Recruitment agency sending people with the experience but not everyone has right skills and for some of the workers one week training is not enough. After one week training new starters still confuse in some of the working areas. For example: In housekeeping department we employing public area cleaners, they suppose to know all hotel areas including meeting rooms, restaurants, gardens, VIP lounge, sales, accounts and general manager offices, all
References: HRM - The Concept of Best Fit. http://www.scribd.com/doc/28558096/HRM-The-Concept-of-Best-Fit Human resource training problems (2012) About human resource training problems [online] http://www.ehow.com/about_7451586 Preston, D (2006), An introduction to human resource management in business, Milton Keynes, The Open University. TGF SUMMARY Apart from financial necessity, there are many other reasons why people go to work. Happy motivated employees are a key component in a successful business. Most people go to work to earn money to secure a reasonable standard of living for themselves and their family. How much the job pays will always be an issue, but there are other, non- financial reasons that people may take into account. I realize that motivation is very important in working place. Going to work is a good way of meeting people and making friends. If your work place providing such a good service of trainings, new challenges, new opportunities and you trying to achieve the best results and to get rewards for good performance it is makes you happy in the workplace. Some people are keen to build a career. Work can be such an important part of life, of who you are and what you do. Work takes up such a large proportion of our lives that we want to feel we are getting something from it. Cultural values are a significant element of how a person or group of people conducts their business. Business people need to be aware that people from different cultures may have different ideas of what is and what is not ethical in business transactions.