Atlanta Home Case

Case1 Atlanta Home Loan 1. Identify the devices (controls) that Al Fiorini used to control his business, both before and after he went back to school. Classify each control as a results, action, or personnel/cultural type of control. Controls used Pre-MBA enrollment Al received all the leads generated by the telemarketers and then distributed them to each of the four loan officers- this is an action control more specifically an Behavioral constraint that limited their administrative access to the leads. Al also had a separation of duties in between loan officers, loan processors, and the telemarketers. This is another form of action control. Al also monitored/ tracked the credit inquiry activities of his loan officers. And the ratio of loan application per lead- Action control Al also allowed his employees to telecommute- Cultural control job designed to make the employees jobs easier. Al provided his employees with a commission structure that allowed them to receive 40 of the revenues closed from the leads provided and 60 for those generated themselves.- Result control Al hired experienced loan officers- Personnel control For funding AHL received their funds directly from the proceeds and the brokers checks were mailed overnight.- Action control Controls used During the MBA enrollment Al continued to monitor the activities of his employees and the overhead expenses made by Wilbur- Action control. Al was on the phone 3-4 hrs per day talking with his employees- Action control Al had AHL corporate mail forwarded to his home in California.- Action Control Al would make commission payment to Wilbur at 100 on all loans closed less licensing fee or 10 of all revenue.- Results control for 1 employee. 3. What should Al do now Why Al should completely close the business until hes done with school, because he has lost complete control of the day-to-day ops of the company. This will ensure that employees understand whos in charge of the company. Al should regain control