Assignment 301 Principles of communication in adult social care settings
Task A Question and Answers
Ai Identify four different reasons why people communicate.
1. In order to pass on any information.
2. To be able to build, develop and maintain relationships.
3. To ensure the individual’s needs and preferences are met. 4. To maintain effective team working.
Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals
It is important to communicate effectively between colleagues and other professionals to be able to provide the best possible care for the individual. You must share relevant information with each other in a professional and confidential way to ensure the individual’s needs are met. All those working with the individual are just as important as each other and everyone makes an essential difference. b) Individuals using the service and their carers
It is important to communicate effectively between the service users and the cares as the service user needs to be sure that the carer is working in their best interest and that all identified outcomes are met. It is vital that the service user feels re-assured and understands what the carer is doing. It is also important that the carer understands the service user’s needs and preferences through communicating and understanding their response.
Aiii Identify three ways of finding out the communication and language needs of an individual. For each method, describe how effective it is at establishing the needs of the individual.
Observe the individual
By observing the individual you may notice how they communicate and realise which language they speak. You can discover whether they are...
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