INTRAPERSONAL EFFECTIVENESS: UNDERSTANDING YOURSELF 1. Journey into Self-awareness 2. Self-disclosure and Trust 3. Establishing Goals Consistent with Your Values and Ethics 4. Self-management
INTERPERSONAL EFFECTIVENESS: UNDERSTANDING AND WORKING WITH OTHERS 5. Understanding and Working with Diverse Others 6. The Importance and Skill of Listening 7. Conveying Verbal Messages 8. Persuading Individuals and Audiences
UNDERSTANDING AND WORKING IN TEAMS 9. Negotiation 10. Building Teams and Work Groups 11. Managing Conﬂict 12. Achieving Business Results through Effective Meetings 13. Facilitating Team Success 14. Making Decisions and Solving Problems Creatively
LEADING INDIVIDUALS AND GROUPS 15. Power and Politicking 16. Networking and Mentoring 17. Coaching and Providing Feedback for Improved Performance 18. Leading and Empowering Self and Others 19. Project Management
he ﬁrst leg of your journey toward self-development begins with an opportunity to take inventory of what you have and what you still need. This ﬁrst unit is devoted to intrapersonal effectiveness—understanding yourself (and your goals, strengths, weaknesses, style, biases), and improving self-management skills, such as time management and stress management. As you’ll discover, “knowing yourself” may not be as easy as it sounds. However, we give you the tools to facilitate this process. Each of the four chapters in this unit helps you increase the odds of achieving intrapersonal effectiveness, and ultimately, personal and professional success and satisfaction. This ﬁrst leg provides a solid start to your journey, as well as a strong foundation on which to build interpersonal, team-based, and leadership skills in the units that follow.
Unit One: Intrapersonal Effectiveness: Understanding Yourself
Unit Two: Interpersonal Effectiveness: Understanding and Working with Others
Unit Four: Leading