Assignment 1: Fundamentals of Effective Communication in the Workplace

Topics: Customer service, Sales, Business Pages: 4 (542 words) Published: August 17, 2014


Assignment 1: Fundamentals of Effective Communication in the Workplace Natalie Manuel
Professor Thomas Hennefer
Intro to Business
August 3, 2014

There are a few times where I experienced effective communication in a business environment. One time in particular, I believe everyone demonstrated communicating effectively. At work there is a lot of chaos at times because there aren’t many plans or guidelines put in place for customers regarding certain aspects of the business. My co-worker and I decided to create a few documents that can be sent to the customer in certain situations. I work for GE oil & gas and we deal with customers who may need/want to return their blower for many reasons. We created a RMA authorization return form to keep everything organized. The form was very detailed and provided all the information the customer needs as well as the important information we would need to process the return. Along with this form, we created a standard order checklist. Alot of times we receive customer PO’s that has missing information, incorrect pricing, wrong export information or incorrect vendor information, among other things. We created a document that was meant to be distributed to all the distributors and OEM’s. The documents were sent to all the sales reps for review. Immediately we were met with issues from them. This is where the communication came in. We set-up for there to be a conference call with us and the sales rep. Once we were able to have the meeting, all questions and concerns were put on the table. Having an open dialogue is important in business and in life. With this conference call, we were able to edit some of the statements on the documents. As well as take some things off. Once that was complete, we were able to send these forms out to the customers. From that point on the effect it had on the business was an increase productivity. There were less Po send backs to customers for corrections. That pleased...
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