Assignment 1 Communication In Management Anonymised
Assignment 1: Communication in management
Introduction
My job title is Systems Analyst, but like many job titles that does not accurately describe many aspects of my day to day role. I am predominantly known for providing SYSTEMS helpdesk support and advice to the social workers at a local Unitary Authority. SYSTEMS is a data base system for social care. I am also responsible for SYSTEMS systems maintenance, so my role is quite a technical one. Away from the SYSTEMS scene I participate on a number of user groups such as health and safety, security and ICT amongst others. I work in a small team of 4 and I have a single member of staff who reports directly to me.
Understand the nature and importance of the communication process in the workplace
Effective communication is a valuable skill to have in the workplace. In business it is essential that communication is effective to ensure we can head towards a shared and common goal, ultimately leading to successes for all. Communication involves sharing information and ideas so that all parties involved have a common understanding. If information that has been shared is misunderstood problems can occur and the desired goal is not achieved.
Understanding what makes up the elements of communication provides us with the tools to effective communication with all those we have dealings with.
To understand what is going on in communication we must understand the communication process (or cycle). According to the ILM course materials there are 5 elements in the communication cycle: sender (transmitter) , message, method of transmission, receiver, feedback (response)- (ILM level 3, Module 2 , page 1) .
The communication process begins with the sender (or transmitter) formulating a message they wish to transmit. The sender ‘encodes’ the message ie decides what they are going to say and how they will say it. The message is next transmitted via the most appropriate means to be successfully received. Once
Introduction
My job title is Systems Analyst, but like many job titles that does not accurately describe many aspects of my day to day role. I am predominantly known for providing SYSTEMS helpdesk support and advice to the social workers at a local Unitary Authority. SYSTEMS is a data base system for social care. I am also responsible for SYSTEMS systems maintenance, so my role is quite a technical one. Away from the SYSTEMS scene I participate on a number of user groups such as health and safety, security and ICT amongst others. I work in a small team of 4 and I have a single member of staff who reports directly to me.
Understand the nature and importance of the communication process in the workplace
Effective communication is a valuable skill to have in the workplace. In business it is essential that communication is effective to ensure we can head towards a shared and common goal, ultimately leading to successes for all. Communication involves sharing information and ideas so that all parties involved have a common understanding. If information that has been shared is misunderstood problems can occur and the desired goal is not achieved.
Understanding what makes up the elements of communication provides us with the tools to effective communication with all those we have dealings with.
To understand what is going on in communication we must understand the communication process (or cycle). According to the ILM course materials there are 5 elements in the communication cycle: sender (transmitter) , message, method of transmission, receiver, feedback (response)- (ILM level 3, Module 2 , page 1) .
The communication process begins with the sender (or transmitter) formulating a message they wish to transmit. The sender ‘encodes’ the message ie decides what they are going to say and how they will say it. The message is next transmitted via the most appropriate means to be successfully received. Once