Assignment 1 Becoming an effective Leader
Leadership is the ability to pinpoint values or objectives which can be reached through encouragement and a cohesive effort through the gradual assistance to the members of the team. The objective can be reached through persistence and insistence in such a way that members are not irritated or discouraged. In a particular company the commercial Department has four branches the Sales team, Business Sales, Customer Experience and Marketing Teams. We will evaluate leadership roles incorporating different Leadership Styles and how they impact the Customer Experience Team and the Sales Team.
The Customer Experience team evaluates the importance of understanding the client, empathising and providing solutions for their queries in a convenient time frame. The clients’ degree of satisfaction dictates the choice of decisions. The democratic approach shows and indicates that once the team members feel important because they are involved they do willingly provide a better service and once they come across some problem or some difficulty they are more prone to discuss it with their supervisor and in so doing they achieve client satisfaction in a quicker manner (Kurt Lewin, 1939). However when there is the autocratic approach which means the Leader has technically his own way, the other team members feel uneasy to approach him and because of this attitude the clients may suffer with the result that they will not be satisfied and they may therefore choose another company to the detriment of the said company(Kurt Lewin, 1939). When the Laissez-faire approach is used the client may be served in an extended time and not necessarily up to his expectations (Kurt Lewin, 1939). The bottom line in any company is the clients; the clients who come and go out of their own free will; however they can be encouraged or discouraged by comments or negative criticism of their friends and passers-by. One client can
References: Allen Gregg, Mar 13, 2012. Daniel Goleman emotional intelligence. [Video Online] Available at:< http://www.youtube.com/watch?v=NeJ3FF1yFyc > [Accessed11th January 2014] (KurtLewin,1939)[Online]Available at: