Assignment 1 – Assess Organizational Readiness
The purpose of this paper is to provide for the application of project risk management theory to the case study concerning Flayton Electronics: Boss, I Think Someone Stole Our Customer Data. This will happen in four parts. In the portion of the paper we will look at some the Critical Success Factors of the business; address various factors concerning the project of recovering from the issue; develop some project risk recommendations and identify some of the initial risk categories that I see as present in the case study.
Background: Flayton Electronics, a second generation family business, has just been notified that there may have been a data breech associated with credit cards used at their stores. The initial reports indicates at least 1500 accounts may have been compromised although this number appears to be growing quickly as more banks and clearing houses are notified of the possible breech. Flayton is a small, regional electronics business with 32 stores in six (6) states. The case study is happening within 24 hours of first notification of the possible breech.
1. Analyze how the Critical Success Factors (CSFs) apply to the facts of the case study. Provide examples to support your analysis.
In order to respond to this first requirement we need to ensure we understand the definition of CSF and the categories at which we will be looking. Hillson and Simon (2012) define CSFs as “a condition that is required to ensure success and whose absence leads to failure” (p.236) and Heldman (2005) defines them as “those elements that must be completed in order for the project to be considered a success.” Based on these definitions the following CSFs and possible metrics for measuring and determining the results of the company’s efforts have been determined. Hillson and Simon have noted four categories into which Critical Success Factors (CSFs) fall:
Citations: Heldman, Kim (2005). Project Manager’s Spotlight on Risk Management. San Francisco, CA: Jossey-Bass: Wiley Hillson, D. and Simon, P. (2012). Practical Project Risk Management: The ATOM Methodology. 2nd ed, Tysons Corner, VA: Management Concepts Press. Larson, E.W. and Gray, C.F. (2012, p. 214). Project Management: The Managerial Process, 5th Ed. McGraw-Hill Learning Solutions. Boston, MA.