Assessment Task Simulated Business Max Lionel Realty

Topics: Risk management, Procurement, Discrimination Pages: 31 (3714 words) Published: June 17, 2015
Simulated Business
Max Lionel Realty

Table of Content

Max Lionel Realty Project1
Chapter 1 – Business plan (excerpt)3
Chapter 2 – Organisational chart and management profiles4 Chapter 3 – Management responsibilities5
Chapter 4 – Budget summary6
Chapter 5 – Operational plan7
Chapter 6 – Operational risk register9
Chapter 7 – Work Health and Safety (WHS) Policy10
Chapter 8 – Anti-discrimination policy12
Chapter 9 – Procurement policy and procedures13
Chapter 10 – Max Lionel Realty current tenants list18
Chapter 11 – List of pre-approved suppliers19

Max Lionel Realty Project
Max Lionel Realty (MLR), in order to build customer goodwill and satisfy its legal and ethical obligations, has decided to implement a program to: inform agents of legal and ethical obligations (particularly with respect to WHS and anti-discrimination legislation) and any standards or codes of conduct followed by the organisation promote high standards in professional conduct (see Real Estate Institute of Victoria (REIV) Code of Conduct and relevant legislation) inform clients, tenants and potential tenants of MLR’s commitments achieve employee and client buy-in for initiative.

You are an external consultant contracted to project manage activities to achieve the objectives above. Quality standards for deliverables:
clearly communicate legal obligations and REIV obligations
contain as content or support company strategic directions
no grammar or spelling errors
professional but friendly language
fair and flexible delivery for intended audience
meet audience requirements and sensitive to information needs, cultural diversity. Previous needs analysis for the project has uncovered characteristics and requirements of Residential and Commercial Agents and Clients: Agents

Clients
Tenants
under stress; time poor
highly trained and competent in selling and managing real estate unaware of legal, ethical requirement. just want to please clients even if aware, have no idea how to apply to daily client practice cynical: e.g. ‘why do I have to pay attention to MLR’s internal business? I just want them to manage my property.’ time poor

not sure of MLR obligations and commitment to best-of-breed client service and ethical practice, REIV code of conduct sometimes feel discriminated against on basis of:
lifestyle
family status
cultural background
income, etc.
unclear on overall strategic aims of MLR
culturally diverse.
feel it’s the agent’s obligation to fill rental/lease properties according to client wishes: e.g. ‘I choose who lives in/leases my property’ culturally diverse.
residential agents have been rude or insensitive on occasion: e.g. ‘you wouldn’t treat your rich clients or investment partners this way’ do not feel they are adequately consulted
residential/commercial agents/clients have let themselves in without consultation inspections are sometimes unannounced.
Project conditions are as follows:
The structure of the work should include roles for project sponsor, technical experts, quality assurance of deliverables, project manager and roles and responsibilities for each team member to achieve the deliverables according to standards. All resources must be costed and included in the budget.

Budget: $15,000.
You should determine the project timeframe.
Project should include design, development, implementation and evaluation stages (with periodic quality review). Chapter 1 – Business plan (excerpt)

Chapter 2 – Organisational chart and management profiles
Max Lionel Realty organisational chart

Chapter 3 – Management responsibilities
Max Lionel, CEO
Max is responsible for working with the Board of Directors to oversee the business, set overall strategic directions, manage risk, and authorise large financial transactions. Riz Mehra, Chief Financial Officer

Riz is responsible for preparing quarterly financial statements and overall budgeting. Riz Is also responsible for overseeing budgets...
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