Manage personal work priorities
The assessment task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor. Submit this document with any required evidence attached. See specifications below for details. Performance objective
The candidate will demonstrate the ability to establish personal work goals. The candidate will also demonstrate the ability to set and meet work priorities. Assessment description
Using a position description, you will set work goals and prioritise work goals. You will then develop two work plans to achieve two work goals. You are required to keep a journal containing your reflections on and explanation of the process of managing work priorities. Procedure
1. Review your job description and your organisation’s business plans, business goals, policies and procedures. 2. Based on your job description (and following your organisations business plans, goals, and applicable policies and procedures), establish 4-5 personal and team goals. In your journal, describe how your personal and team goals reflect your job description, the function of the team, and any organisational requirements. 3. Develop KPIs to measure performance related to work goals. In your journal, describe:
How the KPIs will be used to measure goal-related performance. How you will maintain performance under varying conditions and contingencies. Give specific examples. How, given your own personal strengths and weaknesses, you will capitalise on or minimise the effect of these personal traits in your work plans. 4. Consider a range of activities to advance work goals. Prioritise possible activities. Choose 2 work goals to develop work plans for. In your journal, describe the process you undertook to prioritise activities. Describe competing demands and how you plan to manage these to achieve goals. 5. Referring to the template provided in Appendix 1 as an example, use Microsoft Word to develop 2 work plans to achieve the 2 goals you have prioritised. In your journal describe the process of developing your plans to manage work priorities. Describe how you have used the plans to manage time efficiently. 6. In your journal, describe:
How you will ensure you serve as a positive role model through work planning and organisation. Give examples. Describe how your work plans serve as examples to follow in your workplace. How you will maintain appropriate work-life balance, manage stress and maintain health. 7. Submit your customer service plan to your assessor as per the specifications below. Ensure you keep a copy of all work submitted for your records. Specifications
You must provide:
a position description
two work plans produced using Microsoft Word
Your assessor will be looking for evidence of:
use of literacy skills to interpret written job descriptions, business plans, policies and procedures, etc. use of organisational skills to set and achieve priorities
application of principles and techniques of performance measurement: identification of personal behaviour to assist in managing work priorities/work-life balance goal setting
application of organisational policy, plans or procedures to setting or planning the achievement of work goals application of knowledge of work practices to improve personal performance.
Sandwich artists perform several duties over a period of their shift. The main objective of the day is to provide customers with quality, fresh food in an appropriate manner. Workers are required to assist in preparing food for the day, fill sauces if required. Other duties are required by workers, these duties include, stocking of foods and drinks, manage cash registers, cash handling, cleaning of premises. Most important provide customers with a happy experience.
4 work goals
1. Business Advertising - Business
2. Expanding customer...
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