Assessment Task 1 2
Appendix 2: Operational plan
Operational goals
Team goals
Progress
Goal
Focus
KPI
Reason/
barriers
Team
Deliverable
Goal
KPI
Due
1
2
3
4
5
6
-To be the major retailer in our sector across the city and state in three years.
-Initiate and implement the ‘Go Green’ project to promote the sustainability features of our products to customers
Expand the brand to provide more choice to customers
More choice for customers- Increase sales
Doubling the number of stores around the greater city area from 8 to 16
Head office
Source suitable locations, establish budgets, timelines and priorities, hire staff and open 8 stores in the next 3 years
Open 2 stores in the first year of operation. Source all 8 locations by the end of first year
Sales target achieved.
31/12/2015
In progress
Be the retailer providing the widest selection of locally manufactured as well as overseas manufactured high quality goods
More customers in store- Sales increase proportional to additional open hours.
Be recognized as the industry leader/’best in class’ within 3 years
Store managers
Increase the shelf space to facilitate the new lighting range
All current 8 stores to stock the new lighting range within 3 months
Rate of customer complaints Goods returning customer rate.
30/06/2015
Appendix 3: Performance management plan
Name/position:
Rosa /staff
Manager: Tony
Review period:
Reference from Operational Plan
Key result area
Indicator of success/ performance By when
Status report
Be the retailer providing the widest selection of locally manufactured as well as overseas manufactured high quality goods
Variety and industry leader in range
Put forth at least 5 proposals per month in regards to researched and suggested new lines and homeware item/s
Monthly starting from November 2014
In progress.
Initiate and implement the ‘Go Green’ project to promote the sustainability features of our products to customers
Sustainability/Green management
Operational goals
Team goals
Progress
Goal
Focus
KPI
Reason/
barriers
Team
Deliverable
Goal
KPI
Due
1
2
3
4
5
6
-To be the major retailer in our sector across the city and state in three years.
-Initiate and implement the ‘Go Green’ project to promote the sustainability features of our products to customers
Expand the brand to provide more choice to customers
More choice for customers- Increase sales
Doubling the number of stores around the greater city area from 8 to 16
Head office
Source suitable locations, establish budgets, timelines and priorities, hire staff and open 8 stores in the next 3 years
Open 2 stores in the first year of operation. Source all 8 locations by the end of first year
Sales target achieved.
31/12/2015
In progress
Be the retailer providing the widest selection of locally manufactured as well as overseas manufactured high quality goods
More customers in store- Sales increase proportional to additional open hours.
Be recognized as the industry leader/’best in class’ within 3 years
Store managers
Increase the shelf space to facilitate the new lighting range
All current 8 stores to stock the new lighting range within 3 months
Rate of customer complaints Goods returning customer rate.
30/06/2015
Appendix 3: Performance management plan
Name/position:
Rosa /staff
Manager: Tony
Review period:
Reference from Operational Plan
Key result area
Indicator of success/ performance By when
Status report
Be the retailer providing the widest selection of locally manufactured as well as overseas manufactured high quality goods
Variety and industry leader in range
Put forth at least 5 proposals per month in regards to researched and suggested new lines and homeware item/s
Monthly starting from November 2014
In progress.
Initiate and implement the ‘Go Green’ project to promote the sustainability features of our products to customers
Sustainability/Green management