Assessment Task 1 1

Topics: Customer service, Job description, Recruitment Pages: 29 (3337 words) Published: May 29, 2015
Plan for recruitment
Submission details
Candidate’s name

Phone no.

Assessor’s name

Phone no.

Assessment site

Assessment date/s

Time/s

The assessment task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor. Submit this document with any required evidence attached. See specifications below for details. Performance objective

In this assessment task, you will demonstrate skills and knowledge required to assist in planning for recruitment and obtaining approval for your plans. Assessment description
Across three assessment tasks you will support the recruitment, selection and induction of staff. In this Assessment task, you will plan for recruitment and selection.

In response to a simulated business scenario (CoffeeVille), you will: develop a schedule for recruitment activities
write a job description and job advertisement, that reflects role requirements, organisational needs and compliance with legislation identify a selection panel and questions for interview to be added to the interview guide template provided. As a part of the consultation process, you are to obtain approval and develop these in accordance with organisational requirements. Procedure

1. Review the CoffeeVille simulated business documentation (which will be provided to you by the assessor). 2. Identify the role requirements for the position of café manager by reading the scenario and consultation notes (provided in Appendix 1). 3. Prepare a recruitment schedule (using the template provided in Appendix 2) for the recruitment of a new café manager. The schedule should clearly support the organisational goals, be ordered logically to reflect the human resources life cycle and include: human resources functions and personnel required to complete recruitment a schedule which clearly indicates the different stages of recruitment and steps to be undertaken timelines for each of the stages/steps.

4. Develop a job description for the role required (using the template provided in Appendix 3) in line with the CoffeeVille scenario and simulated business documents. The job description must comply with EEO and anti-discrimination legislation and standards. 5. Write a job advertisement for the position (using the template provided in Appendix 4) in line with CoffeeVille’s policies and procedures and suitable for the types of advertising media identified in the consultation notes. 6. Develop an interview guide (using an editable, electronic version of the template provided in Appendix 5). The interview guide must identify the selection panel (in accordance with the CoffeeVille scenario) and contain five questions which evaluate the applicable selection criteria identified from the consultation notes. The questions must not breach EEO or anti-discrimination legislation. The five questions should cover the following categories:

work history (two questions)
education and training (one question)
personality, motivation and character (two questions).
7. Seek approval from Emma Belcastran (your assessor) and make necessary amendments as required by Emma to the: recruitment schedule
position description
job advertisement
interview guide.
8. Submit all documentation (original and amended versions) as per specifications below. Keep copies for your records. You will need to retain your completed work for reference in Assessment Tasks 2 and 3. Specifications

You must submit a completed:
recruitment schedule using Appendix 2
job description using Appendix 3
job advertisement using Appendix 4
interview guide using Appendix 5.
any amendments made following consultation made to the:
recruitment schedule
position description
job advertisement
interview guide.
Your assessor will be looking for:
literacy skills to:
work with job descriptions
review policies and procedures to ensure legislative requirements are reflected in job descriptions to devise suitable...
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