assessment 3 NEBOSH
Assignment 3
1. (a) Explain, using examples, the meaning of EACH of the following terms:
Motivation is the internal and external factors that stimulate desire and energy in people to be continually interested and committed to a job, role or subject, or to make an effort to attain a goal. An example is a student that spends extra time studying for an exam because they want a better grade at the end. (2)
Perception is the process by which people translate sensory impressions into a coherent and unified view of the world around them. An example is how different people see different situations. (2)
Attitude is the way or tendency to respond positively or negatively towards a certain idea, object, person, or situation. Attitude influences an individual's choice of action, and responses to challenges, incentives, and rewards. An example is how a politician courts votes. (2)
Human Error as an error made by a human. An example of this could be an industrial process that goes wrong not because a machine is broken but the human component messed up. (2)
(b) Outline the various measures that may be taken to reduce human error in the workplace. The task, the organisation and the individual are the key factors in determining the potential for human error at work. Human error includes: Failing to perform or omitting a task Performing the task incorrectly Performing an extra or non-required task Performing tasks out of sequence Failing to perform the task within the time limit associated with it Failing to respond adequately to a contingency. Simplify a task and remove complication from it will deliver reductions in human failure rates. Make sure that instruction documents are clear and easy to read. Encourage people to use checklists with specific criteria to check, instead of doing what they can remember to do. Make things simple and make sure that there is enough time to do the job without undue haste and stress. Use highly
1. (a) Explain, using examples, the meaning of EACH of the following terms:
Motivation is the internal and external factors that stimulate desire and energy in people to be continually interested and committed to a job, role or subject, or to make an effort to attain a goal. An example is a student that spends extra time studying for an exam because they want a better grade at the end. (2)
Perception is the process by which people translate sensory impressions into a coherent and unified view of the world around them. An example is how different people see different situations. (2)
Attitude is the way or tendency to respond positively or negatively towards a certain idea, object, person, or situation. Attitude influences an individual's choice of action, and responses to challenges, incentives, and rewards. An example is how a politician courts votes. (2)
Human Error as an error made by a human. An example of this could be an industrial process that goes wrong not because a machine is broken but the human component messed up. (2)
(b) Outline the various measures that may be taken to reduce human error in the workplace. The task, the organisation and the individual are the key factors in determining the potential for human error at work. Human error includes: Failing to perform or omitting a task Performing the task incorrectly Performing an extra or non-required task Performing tasks out of sequence Failing to perform the task within the time limit associated with it Failing to respond adequately to a contingency. Simplify a task and remove complication from it will deliver reductions in human failure rates. Make sure that instruction documents are clear and easy to read. Encourage people to use checklists with specific criteria to check, instead of doing what they can remember to do. Make things simple and make sure that there is enough time to do the job without undue haste and stress. Use highly