Assessment 1 Advanced Teamwork
Pages: 3 (998 words) /
Published: May 19th, 2015
Course Name: BSB30112 – Certificate III in Business
Subject/module: Advanced Teamwork
Part A – Written or Oral Questions
1. I would ensure that relations with customers and clients demonstrate that diversity is valued by my business through: ensuring staff relations with customers and clients; anti-discrimination policies to ensure staff do not discriminate against customers and clients and providing training staff on how to work effectively with diversity. I would also try to create and implement a strategy to create a culture of diversity that would permeate every department and function of the organisation. I would document the skills, knowledge and experience of each employee so I could use it to determinate team objectives and provide service to customers on a global basis; I would definitelly encourage individual differences, so the employees would be inspired to perform to their highest ability.
2. From my point of view, Australia is a very organized and well-successed country that, due to it’s low demography, allows and encourages foreign people to come live here. Some diversity issues that could be relevant: some cultures are used to raise their voices as a sign of an exciting conversation among friends, while the australian would be scared because they’d consider raised voices to be a sign that a fight has begun. Also about completing tasks, Asian and Hispanic cultures tend to develop relationship first and then emphasize the task completion while the european and australian tend to focus immediately on the task at hand, and let relationship develop as they work on it. Since Australia has became a multicultural country, the mentioned themes may be a problem while diferent cultures are working together. I also think that the prejudice and stereotyping may be very recurrent, specially due to nationalities; maybe somebody worked with a Brazilian before and he was terrible, so the employer thinks that all the Brazilian guys are bad. I also