Assess the role of effective communication and interpersonal interaction in health and social care
Good communication and interpersonal interaction is vital in health and social care as the professionals need to have good communication with their colleagues but also the professionals and their patients need good communication so they can clearly understand each so the patient can receive the best possible care. Without good communication and interpersonal interaction there could be very serious outcomes, for example with the case of Victoria Climbie. She was being abused by her family and even though she visited her GP several times nobody noticed and because there was no communication she ended up dead. I think Multi-agency work could have saved Victoria’s life because if all the different services had come together they might have noticed something was wrong before it was too late. As a result of nobody noticing the health care services got blamed for a lot of what happened and this then caused the introduction of the children act 2004 which I think will save a lot of lives and make the lives of young children a lot better. In my opinion multi agency working is a very important form of communication in health and social care as it gives everyone a chance to come together and discuss ideas. This could also link to Tuckmans theory of communication where they first discuss ideas, then disagree and find common ground and they would have then worked effectively as a team to find a solution to whatever is being discussed.
I also think that one to one communication between colleagues is extremely important in Health and Social care because the employees need to be fully aware of their patient’s needs. If they don’t have good communication with each other they could end up giving their patients the wrong treatment. For example if the staff hand their patient over to another member of staff after their shift without telling or writing down that they have already