Apria Healthcare Organizational Weaknesses

The organizational weaknesses at Apria Healthcare are under trained service representatives along with failing sales and loss of business.
By implementing cross training as well as ongoing customer service training, it would eliminate costly mistakes as well as cut down on the high turnover rate of customer service agents. It would eliminate new agents from feeling inadequate and help seasoned officers at implementing new services or products. Cross-trained employees are hardworking, capable individuals who are reasonably good at their jobs become outstanding leaders with unique strengths. Then you will produce specially trained employees who can do the work effectively as well as efficiently. By pooling different departments together,