Topics: Supply chain management, Customer service, Management Pages: 2 (605 words) Published: April 27, 2014
The Reliable Pharmaceutical Service, suffering from the declined in revenue and profit. Several reasons for the decline included the following: •Price controls in both Medicare and Medicaid reimbursements and contracts with facilities managed by health maintenance organizations (HMOs) and large national health-care companies •Increasing competition from national retail pharmacy chains such as Walgreens and in-house pharmacies at large local hospitals •Inefficient operating procedures, which haven’t received a comprehensive review or overhaul in almost two decades The Reliable Pharmaceutical Service management team developed a strategic plan, the key element of which is a major effort to streamline operations to improve service and reduce costs. Application Architecture Plan

For the application architecture plan, the determined solutions for the 5 year plan of streamline operation to improve services and reduce costs are to apply the following: 1.Supply chain management (SCM): Implement systems that seamlessly integrate product development, product acquisition, manufacturing, and inventory management in anticipation of rapid sales growth. 2.Customer support system (CSS): Implement an order-processing and fulfillment system that seamlessly integrates with the supply chain management systems to support mail, phone, and Web-based ordering. 3.Strategic information management system (SIMS): Implement an information system that can extract and analyze supply chain and customer support information for strategic and operational decision making and control. Package solution. 4.Accounting/finance: Purchase a package solution, definitely an intranet application, to maximize employee access to financial data for planning and control. Technology Architecture Plan

The Technology Architect plan for Reliable Pharmaceuticals Service for the 5 years solution will consist centralizing the way the organization streamline operation to improve services...
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