Apex Care Operations Management Plan

End of Seminar Project:

Apex Care Pharmacy Seeks to Increase Revenue and Reduce Competition from Chain Pharmacies by Focusing on Mental Healthcare Facilities

AMBA 604 Section 9046
Professor Sundar
March 15, 2009

Table of Contents

Executive Summary 3

Introduction 4

Project Management Plan 4

I. Project Overview 4
Project Goal 4
Project Manager 4
Project Team 4
Team Contract 4
Project Deliverables 5

II. Project Organization 5
Organizational Structure 5
Roles and Responsibilities 5

III. Work Breakdown Structure & Schedule 6
Work Breakdown Structure 6
Work Schedule 6

IV. Managerial Process 6
Assumptions, Dependencies, & Constraints 6
Risk Management 7
Monitoring & Controlling Mechanisms 7

V. Operations Management Plan 7
Operations Strategy 7

VI. Information Systems Plan 8
Information Systems Objectives 8
Information Systems
Once Apex begins to acquire the Mental Healthcare facilities, providing and maintaining optimal service will be key to developing a lasting partnership with these facilities. The operations management plan for this project will consist of providing the medication needs of the Mental Healthcare facilities through a cooperative effort from the pharmacist and pharmacy techs. This entails filling prescription orders, making sure refills are automatically queued so that they are filled on time, resolving any insurance issues, and delivering medication to the proper location. Providing personalized patient care is a top priority for Apex Care Pharmacy, and the pharmacy intends to do so for the clients of the Mental Healthcare