This annotated reading is specially focused on the topic of Interpersonal communication skills within the discipline of Occupational Therapy. APA structure of referencing is retained.
Eunson, B. (2014). Interpersonal skills 2: listening, questioning and feedback. In G. Nash (Ed.), Communication and Thought (COR109) (pp. 214-238). Milton, Qld: John Wiley & Sons.
The chapter defines listening to be very different from reading. Listening is paying focused attention to the behaviours and words of others. Eunson states that listening is the form of communication that practiced most often by people, however might be the one done most unsuccessfully. Listening is vital in any setting, and allows individuals to recognize the full picture. Barriers of effective listening include: subject changing, daydreaming, mind-reading, stereotyping and tuning out. Active listening is a communication skill that requires attention, concentration and minimal verbal response. Eunson states that active or reflective listening can perform a variety of functions, for example: check the accuracy of what the speaker has said and the feelings of the speaker. Effective questioning is understanding the various questions that could be asked, and matching them to various situations and the numerous people we interact with. The final section of the chapter is related to feedback, a response from one person to another in the form of advice, support, or criticism. Feedback can be formal, informal, extensive or brief. The circle model of feedback demonstrates that feedback can correct, inform, reward and commend and, lead to better things. The Johari window can also be used to understand various communication processes within associations.
Eunsons chapter on interpersonal skills involving strategies associated with listening, questioning and feedback can be strongly linked to the discipline of occupational therapy. Listening, questioning and giving feedback to a client is the bass of the...
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