Analysis of Aravind Eye Hospital

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An Eye on Hope

Miracles do happen. Don’t believe me? Ask that boy whose eyes would finally be able to see how the face of his mother is much more beautiful than even that angelic face that he had always imagined while listening to the lullabies she sang for him or how his cricketing hero actually looks like or how his kingdom of sand – that the world calls as a playground - actually bore the signs of his footsteps or how the faces of his friends, who cheered for him for being specially-abled or who dissed him for his disability, change expressions on seeing him again.
Now, here is a question for all the B-School students who are taught to derive the equivalent clink of coin-sound for all human emotions, day-in and day-out or for all the professionals who have grown up taking pride in putting a dollar tag on every single sentiment on this earth. Can you put a price tag on this miracle? How much would you be ready to invest if you could make this miracle a mundane reality for millions and millions of people in India? Can you be stoic enough emotionally to discard this proposal by taking help of an equally heartless financial jargon of profit-margins and return on capital employed? Or would you take a step forward and approach this problem the right way rather than the easy way.
Arvind Eye Hospitals, since their inception, have proven time and again, year-after-year, that a business that deals in miracles like this can be self-sustainable - if you have the right sentiments, intentions, vision and the sincerity to cater to the base of the pyramid, which because of its sheer volume, in a country like India can prove to be a self-dependent and autonomous business model. Put yourself in the shoes of the patients just for a moment, and you’ll understand how it can prove to be an economically viable model with a focus on intangible benefits rather than the tangible ones. Imagine a hypothetical case of Laxmi, who lives in Tangachi Mattam, a village forty kilometers

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