An Investment Proposal on Solution Call Center

Topics: Customer service, Call centre, Computer telephony integration Pages: 32 (7958 words) Published: April 26, 2013
An Investment proposal


Solution Call center

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Prepared for
Mr. Professor. Abdul Hakim
Director, MBA Program.
Bangladesh University of Business & Technology (BUBT)

Prepared by:

Sazzad Hasan
22nd Intake
Id: 10113201541
MBA Program

Date of Submission: 14 August 2012.

Bangladesh University of Business & Technology (BUBT).

At the beginning I want to remember almighty Allah for giving me the opportunity and strength to do this work smoothly and blessings for our success. In the different steps of preparing the investment proposal I offer thanks to our honorable course instructor Md. Abdul Hakim, who provides us guidelines and materials to prepare the report. I am grateful to my classmates who help us in various steps of preparing the project proposal and who give us a favorable environment. At last, I also want to give my heartiest congrats to our group member each other, to work hard, that help us to complete the project proposal successfully

Letter of Transmittal

Mr. Professor. Abdul Hakim.
Director, MBA Program.
Bangladesh University of Business & Technology (BUBT).
Mirpur-2, Dhaka-1216.

Subject: A transmittal letter on an Investment proposal on Call center.


Here is the Investment proposal you required on the study on Investment planning of a stipulated industry name “Call center” in Bangladesh. I am very happy to submit this Investment proposal on time to you. In this study I have tried to illustrate the major area namely – form of business, marketing plan, financial plan, technology use, work plan, training, and controls etc. You will be pleased that to prepare my report, I have tried to include all of possible information of the organization. The investment proposal also shows the relevant factors and business variable that affects the electronics and electrical sector in Bangladesh and specifically my business firm. I am pleased to provide you this investment proposal with necessary notes, remarks, tables, graphs, charts, references and I will be available for any clarification, if required.

I am very much grateful to you for kind assistance. Thank you for your valuable time and cordial consideration.

Sincerely yours

¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬¬___________ Sazzad Hasan

Table of Contents

Overview 06 Objectives 07 Company background 11 Legal forms of Business 12 Marketing plan 14 Technology use 23 Work plan 27 Training 30 Financial plan 32 Conclusion 39 Bibliography 40


Brief description of project:
What is a call center or how the calls centre work?
A call center is a physical place where customer and other’s phone call are handled by a live person or persons, organization, usually with some amount of computer...

References: 1. Call Center Operation: Design, Operation, and Maintenance_ by Duane Sharp

Digital Press 2003 (303 pages)
Gives complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center.
2. The manager’s step by step guide to outsourcing _ By Linda R. Dominguez
Copyright 2006 by the McGraw-Hill Companies, Inc. All rights reserved. Manufactured in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any from or by any means, or stored in a database or retrieval system, 0/07/148310/1
The material in this e-Book also appears in the print version of this title: 0-07-145824-7.

3. Marketing management Philip kotler & Kenvin lane Keller
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